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Open nowFirst seen 2 days ago

Customer Care Representative

People Perfect162 open roles

Where
Lahore, Pakistan
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Your applicationOpen nowCustomer Care RepresentativePeople Perfect · Lahore, Pakistan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on People Perfect's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. People Perfect postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

People Perfect median: 1 days open

The posting

Job Overview:

People Perfect is looking for a Customer Care Representative for its client to provide professional customer support, assist with account opening and onboarding, resolve client queries, and ensure smooth service across PSX, PMEX, and trading company platforms.

Key Responsibilities:

  • Handle client queries through calls, WhatsApp, email, and walk-ins.
  • Assist clients with account opening, KYC, documentation, account activation, and onboarding.
  • Guide clients regarding Tradin One, PSX, PMEX, mobile app, web portal, and desktop terminal.
  • Support clients in login issues, password reset, deposits, withdrawals, portfolio access, and account-related matters.
  • Coordinate with Operations, Compliance, Equity, PMEX, Research, IT, Finance, and Settlement teams for timely resolution.
  • Maintain records of client complaints, follow-ups, service requests, and resolutions.
  • Follow up with clients for pending documents, initial deposit, activation, and feedback.
  • Escalate urgent, sensitive, or unresolved matters to the relevant supervisor. Attend official office-related outside activities, client service assignments, meetings, trainings, events, exhibitions, or any other business activity within business hours or after business hours, as assigned by management and in accordance with company policy.
  • Maintain confidentiality of client information and ensure compliance with company policies.

Qualification & Experience:

  • Bachelor's degree in Business, Commerce, Finance, Economics, or related field.
  • Two Years experience in customer service, brokerage, banking, or financial services will be preferred.
  • Strong communication and customer service skills.
  • Good teamwork, coordination, and follow-up ability.
  • Basic knowledge of PSX, PMEX, brokerage operations, and trading platforms.
  • Ability to handle clients professionally under pressure.
  • Proficiency in MS Office, email, WhatsApp, and client record management.
  • Professional attitude, patience, confidentiality, and attention to detail.

Location: Lahore, Pakistan

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  1. A CV for this posting

    Written against People Perfect's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on People Perfect's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    People Perfect's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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