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Open nowPosted today

Client Delivery Specialist

PEOPLE PROFILERS PTE. LTD.

Pay
SGD 4,000 – SGD 5,000 a month
Where
Central, Singapore
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Your applicationOpen nowClient Delivery SpecialistPEOPLE PROFILERS PTE. LTD. · Central, Singapore

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  4. CV RocketApplied on PEOPLE PROFILERS PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted today

The posting

Job Summary

The Client Delivery Specialist is a highly motivated and versatile professional: flexible, client-facing and customer-focused, with the ability to assist in other departments when needed. This role is pivotal in maintaining and growing client relationships while ensuring a high level of customer satisfaction.

Main Responsibilities

Client Relationship & Sales

  • Act as the primary point of contact for the client’s portfolio of clients, delivering personalised and proactive support
  • Handle inbound sales calls, emails and partner portal leads to convert into bookings
  • Build long-term, trust-based relationships with clients and understand their housing needs and preferences
  • Present product offerings clearly, negotiate terms and rates, and close opportunities effectively
  • Work closely with assigned clients and internal stakeholders to determine housing requirements and ensure fulfilment

Customer Service & Fulfilment

  • Ensure timely response to all inquiries and leads
  • Coordinate with sales, operations and finance teams to ensure accurate and timely booking fulfilment
  • Handle and resolve issues, claims and complaints from guests and clients with professionalism and a solution-focused mindset
  • Ensure each client receives a consistent, high-quality customer experience from inquiry through post-stay follow-up

Account Management & Administration

  • Maintain accurate and current records in the CRM, including all communications, agreements and client preferences
  • Generate and manage leases, invoices and other paperwork with close attention to detail
  • Prepare and present account updates, performance metrics and feedback reports to the client’s senior leadership
  • Stay informed on market trends, competitor offerings and industry events

Cross-Functional Support

  • Collaborate with various departments and demonstrate flexibility in supporting multiple business functions
  • Participate in trade shows and networking events to enhance brand visibility and develop industry relationships, as needed
  • Monitor upcoming check-out dates for in-house guests, proactively check for extension requirements, and coordinate with guests, clients and properties regarding stay extension requests and availability
  • Process and update booking extensions in the reservation system accurately and promptly

Requirements

  • At least 3-6 years of similar work experience in client servicing or account management
  • Willing to work alternately in the office and at the client site (central Singapore)
  • Strong communicator with a customer-focused, solution-oriented mindset
  • Meticulous with paperwork, records and CRM or reservation systems
  • Flexible, self-motivated and reliable, and open to constructive feedback

JOBID: JOB-01401

Please send your updated CV to [email protected]

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie EA Registration No.: R24124843 People Profilers Pte Ltd EA Licence Number: 02C4944 Tel: 6950 9756

Posting text belongs to the employer. Removal requests: contact us.

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