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Open nowFirst seen 5 days ago

Customer Service Leader/ Manager (2 headcounts)

People Profilers Vietnam625 open roles

Where
Ho Chi Minh City, Ho Chi Minh City, Vietnam
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Your applicationOpen nowCustomer Service Leader/ Manager (2 headcounts)People Profilers Vietnam · Ho Chi Minh City, Ho Chi Minh City, Vietnam

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on People Profilers Vietnam's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Customer Service Leader/ Manager (2 headcounts)

An international executive recruitment company, People Profilers is recruiting on behalf of a global BPO company, for the position of Customer Service Leader/ Manager, based in Ho Chi Minh City.

This role of Customer Service Leader/ Manager with at least 2-5 years of relevant Customer Service experience in an international company.

Responsibilities

  • Manage the operations and ensure timely SLA delivery along with maintaining a high level of employee and customer satisfaction
  • Ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave, and daily working hour schedule and document work schedule of staff and absences
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion
  • Take weekly and monthly calls with clients to understand the expectations from the teams and provided updates
  • Coach & mentor Team lead so that they are able to manage their teams better
  • To be the Key contact for all problems and queries with specific business assigned

Requirements

  • At least 2-5 years of experience in BPO/ Call Center/ Contact Center
  • Have proven track record of managing a successful team of minimum 50 members
  • Fluency in English and Vietnamese
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  1. A CV for this posting

    Written against People Profilers Vietnam's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on People Profilers Vietnam's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    People Profilers Vietnam's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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3×

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