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Open nowFirst seen 3 days ago

Customer Service Ambassador

People Profilers1,158 open roles

Where
Singapore
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Your applicationOpen nowCustomer Service AmbassadorPeople Profilers · Singapore

  1. YouYes, apply to this one.

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The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

Customer Service Ambassador (Automotive Industry)

Job Responsibilities

We are seeking a professional and approachable Customer Service Ambassador to provide exceptional front-line support within the automotive environment. This role plays a key part in ensuring a smooth and pleasant customer experience while supporting operational and payment processes.

1. Phone & Front Counter Support

  • Handle incoming calls promptly and professionally
  • Address customer enquiries or direct to relevant departments
  • Welcome and assist walk-in customers

2. Customer Registration

  • Manage appointment and walk-in registrations
  • Accurately record customer information in the system
  • Guide customers through the service process

3. Email Management

  • Monitor and respond to workshop emails
  • Ensure timely replies to enquiries and service-related requests
  • Escalate matters when required

4. Mobile App Enquiries

  • Act as the main contact for customer enquiries received via service mobile applications
  • Provide accurate and timely responses

5. Payment Processing

  • Collect and process payments accurately
  • Key transactions into the system
  • Prepare documents for settlement submission
  • Ensure proper reconciliation in accordance with procedures

6. Voucher Management

  • Track, issue, and manage redemption of customer dining and referral vouchers
  • Maintain accurate records

7. Letter of Undertaking (LOU) Preparation

  • Prepare and issue LOUs for insurance or repair-related processes

8. Procurement & Inventory (Ad Hoc)

  • Monitor and replenish operational supplies (e.g., carpark tickets, key tags, payment rolls)
  • Ensure adequate stock levels to support daily operations

9. Other Duties

  • Perform additional tasks assigned by supervisors

Requirements

  • At least 1–2 years of customer service, retail, or front-facing hospitality experience
  • Minimum GCE O/N Level, Diploma, or equivalent
  • Good communication and interpersonal skills
  • Proficient in basic computer systems and Microsoft Office
  • Able to multitask in a fast-paced environment

Working Hours:

Monday – Friday: 8:00am – 5:00pm

Alternate Saturday: 8:00am – 12:00pm

(Overtime required when necessary)

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R24124723

EA License number: 02C4944

EA Personnel: Delwin Lim Junjie

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