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Open nowFirst seen 42 hours ago

Customer Service Assistant- Call Centre

People Profilers1,158 open roles

Where
Singapore, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Assistant- Call CentrePeople Profilers · Singapore, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on People Profilers's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 42 hours ago

The posting

Customer Service

  • Provide prompt, courteous, and accurate responses to patients' and caregivers' enquiries via phone, email, and other approved communication channels.
  • Act as a liaison between patients/families and internal stakeholders to ensure seamless service delivery and a positive patient experience.
  • Ensure continuity and clarity of communication, with prompt follow-up when addressing queries or relaying information between internal stakeholders and enquirers.
  • Handle service-related issues sensitively and escalate matters appropriately when required.
  • Provide coverage at the customer service counter during periods of manpower shortage or operational need.
  • Assist in scheduling emergency and non-urgent appointments in accordance with operational protocol

Referrals & Admissions Management

  • Retrieve and manage referrals from the Agency for Integrated Care (AIC) e-Referral System in a timely manner.
  • Process referrals, including admissions, transfers, and withdrawals, accurately within the HNF Electronic Medical Record (EMR) System in accordance with required timelines.
  • Inform relevant clinicians to triage referrals and coordinate assignment to the Clinician-in-Charge.
  • Coordinate with the Social Work Department's administrative staff to retrieve Means Test results to support subsidy verification.
  • Liaise with referring sources, AIC, and internal clinical and administrative teams to facilitate the timely exchange of information (e.g. discharge summaries, referral updates, withdrawal notices).
  • Update and maintain accurate patient profiles, contact details, and referral information in the EMR system.

Training & Continuous Improvement

  • Support the Operations Executive to implement and support new Call Centre initiatives, process improvements, and service enhancements.

Other Duties

  • Perform any other related duties assigned by the Reporting Officer to support departmental and organizational objectives.

Qualifications

  • Minimum GCE "O" Level with at least 3 years of relevant work experience.
  • Strong communication and interpersonal skills, with a pleasant, service-oriented disposition and professional telephone and email etiquette.
  • Computer literate, with the ability to multi-task effectively and demonstrate strong coordination and follow-up skills in a fast-paced environment
  • Prior experience in customer service or call centre will be advantageous.
  • Working Hours: 0800 to 1730 hrs (Monday to Thursday), 0800 to 1700 hrs (Friday)
  • Salary up to $3,100
  • Location: Toa Payoh

Job ID: L5W4X945

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

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