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Open nowFirst seen 2 days ago

Customer Service - Mandarin Speaker

People Profilers1,158 open roles

Where
Puchong, Selangor, Malaysia
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Your applicationOpen nowCustomer Service - Mandarin SpeakerPeople Profilers · Puchong, Selangor, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on People Profilers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

  • Perform a range of technical work activities to answer client enquiries
  • Document and reports on work completed to ensure compliance with company and customer procedures
  • Escalate issues in line with company processes to ensure customer satisfaction
  • Evaluate escalations and action appropriately to ensure customer demands are met
  • Provide customer service to internal and external customers
  • Ability to adapt quickly to dynamic team environments
  • Ensure meets SLA performance targets.
  • Maintain and improve customer satisfaction levels.
  • Understand and adhere to policies and procedures.
  • Keep skills up to date with IT industry standards as appropriate to the role

Job Requirements

  • Fresh graduate from SPM, Diploma and Degree are welcome
  • Able to follow instructions and procedures
  • Proven experience in IT Desktop Service environment is an added advantage.
  • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
  • Demonstrates customer service abilities
  • Routine administrative skills
  • Good interpersonal skills, basic literacy and numeracy skill
  • Must willing to work at Puchong
  • Proficient in English and Mandarin to support Mandarin Speaking client

This job will be start with 12 months contract 24/7 rotational shift (weekend and night shift will be working from home) 12 hours working/day with 3days off Basic Salary + Travelling Allowance + Shift Allowance

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    The review screen in CV Rocket: how each CV was read, round by round.

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