The posting
Overview Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference. The People Operations Sr Coordinator is responsible for delivering accurate and timely Workforce Administration services across the employee lifecycle. The role manages employee requests through ServiceNow HRSD, processes HR transactions, maintains employee data and documentation, and ensures assigned activities are completed in line with established procedures, controls, and service-level expectations. The People Operations Sr Coordinator works closely with HR, payroll, Talent Acquisition, local market teams, and other service-delivery partners to resolve cases and manage dependencies. The role independently manages assigned activities, provides clear updates to stakeholders, identifies operational issues, and contributes to a consistent and positive employee experience. Responsibilities Manage Workforce Administration cases through ServiceNow HRSD, processing employee lifecycle transactions such as hires, rehires, job and organizational changes, pay-related updates, and terminations. Prepare and maintain accurate employee records and documentation, ensuring all transactions comply with established procedures, controls, and service-level expectations. Manage assigned workloads, prioritize time-sensitive cases, and coordinate with HR, payroll, Talent Acquisition, and other partners to resolve dependencies and complete cases on time. Provide clear case updates, escalate complex or high-risk issues, and support data reviews, quality checks, reporting, and backlog-cleanup activities. Identify recurring issues and improvement opportunities while maintaining process documentation and supporting knowledge sharing, training, testing, and transition activities. Handle employee information in accordance with confidentiality, data-privacy, and control requirements. Qualifications Relevant experience in People Operations, HR Operations, Workforce Administration, Employee Services, or a similar role. Experience processing employee lifecycle transactions and managing HR cases independently. Experience in an HR Shared Services or multi-country environment is preferred. Working knowledge of SAP HCM or SAP SuccessFactors Employee Central. Experience using ServiceNow HRSD for HR case management. Good understanding of employee-data accuracy, HR documentation, operational controls, and service-level requirements. Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines. Good problem-solving, stakeholder communication, and collaboration skills. Good Microsoft Office skills, particularly Excel. Fluent English; proficiency in an additional language will be considered a plus. Compensation and Benefits: • The expected starting compensation range for this position is 79,400 PLN annually (gross). • Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process. • This role is eligible for a sales incentive bonus, based on performance and eligiblity. • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility. The ‘Internal Reporting Procedure’ for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab.
