The posting
Overview Content Management is the enablement of content on Ariba On Demand Recommend catalog, buying channels and contract improvements and manage accuracy, changes and deletions Manage and cleanse catalog, category cards, content to ensure and validate timely change updates and item and pricing accuracy, and work with vendors accordingly to ensure same This role is accountable for contribution of team in terms of delivery to deadlines, quality standards, propose improvements and internal control Responsibilities Catalogs Operational Management • Create, update, and validate catalogs from supplier and buyer data submissions, applying quality checks and meeting catalog creation SLAs. • Upload approved catalogs into the P2P system and validate completeness/correctness against control guidelines. • Act as point of contact for suppliers on technical catalogue-related queries. • Coordinate with GP, vendors, technical teams, supplier enablement team and Ariba for the implementation of punch-out catalogues, and E2E integration for more seamless buying experience. • Create and sustain up-to-date catalog trackers and performance reports for existing catalogs to provide insights for potential opportunities, and monitor catalog usage and expiry dates. • Monitor and report catalog KPIs such as catalog data accuracy, catalog utilization, and catalog penetration per category and market. Guided Buying Content Updates • Maintain and update Guided Buying tile content, homepage layout, preferred suppliers and configurations to reflect current category and buying channels strategy. • Build and update Guided Buying policies in alignment with category strategy direction set by category leads, translating sourcing decisions into system-enforced buying rules. • Working with cross functional teams to manage and maintain Buying Desk content, from buying channels, preferred suppliers to make it easy to buy for end users. • Draft and publish user-facing announcements for Guided Buying changes, policy updates, and new content rollouts. Partner with technical teams to troubleshoot tile display, configuration, and sync issues affecting the Guided Buying user experience. Buying Channel Management • Work with myBUY technical teams to ensure systems are correctly configured to utilize buying channels and function as intended. • Execute catalog and buying channel updates in accordance with internal governance, compliance, and audit requirements. • Support global catalog harmonization initiatives to ensure a standardized and seamless buying experience across markets and categories. Category Card Database Management • Maintain and update category card database. • Perform accurate data entry and updates for efficient record-keeping and maintain supplier classification. • Facilitate the upload and ensure the data sync is completed while maintaining platform integrity. • Monitor exception workflows and Category card related queries. Stakeholders Support • Provide training and guidance to buyers and suppliers on catalog best practices and system functionality to enhance compliance, efficiency, and user experience. • Train the business users for optimal ServiceNow utilization and adoption. • Assist in documenting processes, training materials, and communications related to buying channels usage. • Help drive end-user adoption of preferred buying channels by providing data, insights, and support for change management initiatives. Qualifications Strong interpersonal and collaboration skills to effectively engage with suppliers, buyers, and cross-functional stakeholders virtually. Excellent analytical skills with the ability to interpret spend data and catalog KPIs to identify optimization opportunities. Strong proficiency in Excel, Power point, or similar tools for reporting and performance tracking. English essential, both verbal and in writing Experience with ERP systems (SAP) and E-Procurement tools (Ariba, Coupa) is required. Knowledge of serviceNow or similar platform Bachelor’s degree in business, Supply Chain, or a related field. 6-7 years of procurement experience required Supplier information management experience, Supplier onboarding exposure is a plus.
