Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 47 hours agoWe saw it 49 min after it went up

Senior Manager - Knowledge Management

PepsiCo2,662 open roles

Where
Hyderabad, Telangana, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Manager - Knowledge ManagementPepsiCo · Hyderabad, Telangana, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PepsiCo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. PepsiCo postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 47 hours ago

PepsiCo median: 1 days open

The posting

Overview Role Overview Knowledge Management (KM) is a critical enabler of Financial Planning's strategic priorities, supporting efficient and effective service delivery across PepsiCo's global operations while enhancing employee experience and operational excellence. The FPT ESM & KM Senior Analyst plays a key role in driving the implementation, governance, and continuous improvement of Knowledge Management and Enterprise Service Management (ESM) practices within the Financial Planning (FP) function. Working closely with the FP ESM & KM Lead, this role supports the deployment of KM frameworks, knowledge platforms, service management processes, service performance measurement, and service portfolio management. As PepsiCo continues to expand its digital capabilities, including the adoption of ServiceNow and other knowledge management technologies, this role will partner with business, IT, and KM Center of Excellence (CoE) teams to ensure effective knowledge capture, governance, accessibility, and service management enablement across the global Financial Planning organization. The role allocation is approximately: 80% Knowledge Management (KM) 20% Enterprise Service Management (ESM) Responsibilities Key Responsibilities Knowledge Management (80%) Knowledge Management Program Support Support the end-to-end Knowledge Management program, including KM framework deployment, system administration, content governance, document management, and business-critical knowledge retention. Partner with the FP ESM & KM Lead to drive KM best practices, governance standards, and continuous improvement initiatives across the Financial Planning organization. Knowledge Repository Management Manage and maintain ServiceNow Knowledge Management content, including 4,000+ Desktop Procedures (DTPs), ensuring information remains accurate, relevant, and accessible. Collaborate with capability leads, sector leads, and functional teams to identify, create, update, and retire knowledge assets. Ensure knowledge content is structured, categorized, and aligned to capability frameworks to improve discoverability and standardization. Partner with the central KM team to create and maintain a centralized knowledge library for S&T teams, ensuring seamless access to trusted and up-to-date information that enhances productivity, promotes knowledge reuse, and accelerates issue resolution across the organization. Drive adoption of knowledge-sharing best practices across teams to improve content accessibility and knowledge reuse. Knowledge Standardization & Adoption Drive content quality standards, governance processes, metadata management, and exception handling practices. Support the creation and maintenance of standardized knowledge taxonomies and article structures. Promote adoption and effective use of ServiceNow Knowledge Management, Epiplex, ARIS, and other knowledge-sharing platforms. Knowledge Authoring & Process Documentation Support implementation of modern knowledge authoring methodologies and tools. Facilitate process knowledge capture through interactive documentation, process simulations, videos, and process maps. Drive adoption of ARIS for process documentation and process mapping activities. Knowledge Retention & Continuous Improvement Maintain knowledge lifecycle management processes, including regular review, validation, and archival activities. Ensure critical process knowledge is retained and updated to support workforce transitions, cross-training, and business continuity requirements. Monitor knowledge effectiveness metrics and recommend enhancements to optimize user experience and knowledge reuse. Knowledge Transfer & Transition Support Partner with Design & Transition teams to establish and implement knowledge transfer methodologies and KM ways of working. Support onboarding, transition, and capability-building initiatives through structured knowledge capture and sharing practices. Controls & Compliance Support KM-related controls testing activities and ensure compliance with internal control requirements, audit standards, and corporate policies. Drive timely remediation of observations and continuous process improvements. Enterprise Service Management (20%) Service Management Enablement Gather, analyse, document, and maintain business requirements for service management solutions across the Financial Planning organization. Partner with the FP ESM & KM Lead to assess, prioritize, and manage service management enhancements and initiatives. ServiceNow Solution Support Support the design, testing, implementation, and continuous improvement of ServiceNow-based service management solutions. Contribute to delivering a unified, intuitive, and employee-centric service experience across Financial Planning teams. Backlog & Roadmap Management Monitor and manage service management requirements and enhancement backlogs to ensure alignment with strategic priorities. Support roadmap planning and future-state service management initiatives in collaboration with ESM CoE and business stakeholders. Process Governance & Adoption Partner with FP service delivery teams and ESM CoE to ensure consistent implementation of enterprise service management frameworks and standards. Support change management, communication, and adoption activities related to new ESM capabilities and processes. Service Performance Management Support the development and reporting of service performance metrics, dashboards, and insights. Identify improvement opportunities to enhance service experience, operational efficiency, and process effectiveness. Documentation & Stakeholder Engagement Develop and maintain service management documentation, operating procedures, process maps, requirements logs, and governance materials. Support preparation of presentations, reports, and materials for leadership reviews, governance forums, and stakeholder meetings. Qualifications Qualifications & Experience Required Bachelor's degree in Business, Finance, Information Systems, Management, or related field. 9+ years of experience in Knowledge Management, Business Analysis, Service Management, Project Management, or related roles within Financial Planning or shared services environments. Proven experience supporting Knowledge Management framework design, implementation, governance, and sustainment. Strong understanding of modern Knowledge Management principles, methodologies, and industry best practices. Excellent verbal and written communication skills, with the ability to communicate effectively across all organizational levels. Strong stakeholder management and relationship-building capabilities. Advanced knowledge of Microsoft Excel and PowerPoint. Experience with reporting, analytics, and performance measurement.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against PepsiCo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PepsiCo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    PepsiCo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.