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Open nowPosted 2 days ago

Desktop Engineer

PERCEPT SOLUTIONS PTE. LTD.

Pay
SGD 3,000 – SGD 3,800 a month
Where
Singapore
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Your applicationOpen nowDesktop EngineerPERCEPT SOLUTIONS PTE. LTD. · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

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  4. CV RocketApplied on PERCEPT SOLUTIONS PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 2 days ago

The posting

Responsible for the construction, testing, installation, operations, and facility management of client platforms to meet agreed business needs and service levels.

Key Responsibilities:

  • Perform troubleshooting for client platform-related problems, ensuring prompt investigation and resolution (temporary and/or permanent) of incidents escalated, with timely status updates to all relevant parties.
  • Respond to and fulfill service requests related to client platforms.
  • Monitor service levels, document and maintain system configurations, and provide regular reporting to stakeholders.
  • Lead and participate in client platform implementation and upgrade projects.
  • Conduct research and evaluation of client platform tools and technologies to support business objectives.
  • Provide systems-related technical advice to customers and project teams.
  • Manage client platform management systems and oversee system changes through the change request process, delivering status reports as needed.
  • Execute client platform-related presales activities, including requirement gathering and infrastructure analysis.
  • Gather business and/or application requirements to perform infrastructure requirement analysis and design.
  • Ensure services meet defined service level agreements (SLAs); propose and implement action plans to address any gaps.
  • Establish and maintain facility management standards and best practices to drive operational consistency across projects and facility management teams.

Requirements:

  • Proven experience in desktop engineering or similar IT infrastructure roles.
  • Strong understanding of client platform technologies, system administration, and troubleshooting.
  • Familiarity with managing infrastructure projects, presales processes, and service level management.
  • Excellent communication and customer service skills to liaise effectively with clients and project teams.
  • Ability to research, evaluate, and implement new tools and technologies.
  • Good documentation skills and experience with change management processes.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Posting text belongs to the employer. Removal requests: contact us.

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