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Open nowPosted today

Employee Experience Specialist, Banking (12 Months Contract, East) ID:2269

PERSOL SINGAPORE PTE. LTD.

Pay
SGD 4,500 – SGD 6,500 a month
Where
Singapore
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Your applicationOpen nowEmployee Experience Specialist, Banking (12 Months Contract, East) ID:2269PERSOL SINGAPORE PTE. LTD. · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PERSOL SINGAPORE PTE. LTD.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted today

The posting

Key Responsibilities

  • Drive customer success and platform adoption through targeted outreach, onboarding, engagement and enablement initiatives that help users effectively adopt Data Platform capabilities.
  • Own end-to-end customer communications for platform releases, maintenance, service updates, operational announcements and new capability launches, translating technical information into clear and actionable messages.
  • Design and deliver user learning and enablement programmes, including training sessions, workshops, office hours, roadshows, showcases and other learning experiences.
  • Develop engaging digital learning content by working with Subject Matter Experts to storyboard and create courses, learning materials, quizzes and assessments using tools such as Articulate Rise and Storyline.
  • Build and nurture an active user community through knowledge-sharing sessions, forums and engagement activities that encourage continuous learning, collaboration and effective platform usage.
  • Capture and translate customer feedback into improvements through surveys, interviews, engagement channels and programme feedback, identifying user needs, pain points and opportunities to improve the customer experience.
  • Use data and insights to measure success, developing dashboards and reports covering adoption, onboarding, learning participation, customer communications, user satisfaction and engagement, and translating findings into practical recommendations.
  • Drive internal team engagement and communications through town halls, leadership sessions, recognition programmes, newsletters, presentations and digital content that strengthen information sharing and employee experience.
  • Partner across Product, Engineering, Operations, Customer Success and SMEs to coordinate product launches, adoption programmes, learning initiatives and customer enablement activities, ensuring stakeholders remain aligned.
  • Independently manage programmes and workstreams from planning through execution, tracking milestones, deliverables, risks and dependencies while managing multiple priorities and continuously identifying opportunities to improve adoption, learning effectiveness and operational outcomes.

Education & Experience

  • Bachelor’s degree in Communications, Business, Education, Instructional Design, Human Resources, Information Systems or a related field
  • 3 to 6 years of experience in customer success, user enablement, learning and development, change management, internal communications or a similar role
  • Prior experience supporting a data, analytics or technology platform is strongly preferred

We regret that only shortlisted candidates will be notified.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Posting text belongs to the employer. Removal requests: contact us.

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