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Open nowPosted 42 days ago

Customer Care Representative (m,f) German: Payment Services (remote after training period) (Callcenteragent/in)

Personalbüro U. Herrmann54 open roles

Where
Bucureşti, Romania
Work mode
Remote
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Your applicationOpen nowCustomer Care Representative (m,f) German: Payment Services (remote after training period) (Callcenteragent/in)Personalbüro U. Herrmann · Bucureşti, Romania

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Personalbüro U. Herrmann postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 42 days ago

Personalbüro U. Herrmann median: 12 days open

The posting

Position: Customer Care ConsultantLocation: hybrid/remote possible after training period on-site Bucharest, Romania (performance dependant)Employment type: Full-timeRemuneration: Base salary + bonuses Start: 19.10.26DUTIES AND RESPONSIBILITIES:- Handle inbound customer requests via phone and email- Support clients with account-related enquiries, transactions, balances and service usage- Investigate and resolve operational and customer-related issues- Provide accurate information and appropriate solutions within agreed service standards- Maintain accurate customer and case documentation in internal systems- Work with multiple internal systems and tools to manage customer requests- Collaborate with internal departments to support effective resolution of complex cases- Ensure professional and customer-focused communication throughout each interaction- Work in line with SLA, quality and operational requirements.REQUIREMENTS:- German language proficiency at C1/C2 level + English C1 level- Previous customer service experience is preferred- Strong verbal and written communication skills- Good problem-solving and analytical abilities- Comfortable working with multiple systems and tools- Strong organisational skills and attention to detail- CRM experience is considered an advantage- Ability to work effectively in a dynamic international environment- Legal right to work in Romania- Preferably based in Bucharest or willing to relocate.OFFER:- Excellent remuneration package based on experience, skills and performance- Guidance and tools to reach your full potential- Relocation support for international candidates (coming outside of Romania) - Sign-on bonus for new joiners - Rewarding performance bonus structure - Meal allowance - Medical Subscription- Wellbeing programs- And many others!Homeoffice:Umfang: Nach Vereinbarung

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