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Open nowPosted 44 days ago

Italian-Speaking Technical Support Specialist (m,f) : Drone (Callcenteragent/in)

Personalbüro U. Herrmann54 open roles

Where
Grande Lisboa, Portugal
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Your applicationOpen nowItalian-Speaking Technical Support Specialist (m,f) : Drone (Callcenteragent/in)Personalbüro U. Herrmann · Grande Lisboa, Portugal

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Personalbüro U. Herrmann postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 44 days ago

Personalbüro U. Herrmann median: 12 days open

The posting

Start: asasWe are partnering with a global technology company to recruit Italian-speaking Technical Support Specialists for a new project based in Italy.In this role, you will provide professional technical assistance and customer support to users of cutting-edge camera drones. You will guide customers through troubleshooting, product usage, and problem resolution while ensuring an excellent overall experience. This is a great opportunity to work in a fast-paced, international environment with the latest technology.Your RoleRespond to customer inquiries via phone, email, and chat in Italian.Troubleshoot and resolve product-related issues with camera drones.Assist customers with setup, functionality, and maintenance guidance.Educate users on features, firmware updates, and common usage issues.Log and manage cases accurately in internal systems.Collaborate with engineering and product teams to escalate complex technical problems.Ensure a high level of customer satisfaction through timely and professional communication.Your QualificationsNative or fluent Italian (C1 level)Basic knowledge of English for internal communicationPrevious experience in technical support, IT, or electronics is preferredStrong problem-solving and analytical skillsExcellent communication and customer service skillsComfortable working in a dynamic, fast-paced, international environmentInterest or experience in drones, consumer electronics, or related technology is a plusThe OfferFull-time position with a structured onboarding and paid trainingHybrid working model (office + remote) depending on operational needsCompetitive compensation and benefits packageCareer development opportunities within an international tech companyWork in a collaborative, international team and gain exposure to cutting-edge technology

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