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Open nowFirst seen 3 days ago

HR Contact Center Representative -REMOTE/HYBRID

PerunHR32 open roles

Where
Franklin, Tennessee, United States, Remote
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Your applicationOpen nowHR Contact Center Representative -REMOTE/HYBRIDPerunHR · Franklin, Tennessee, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PerunHR's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

REQUIREMENTS:

• High School diploma or equivalent

• Associates degree or equivalent level of Bachelor education in HR or related field preferred

• One (1) year or more experience in HR, Call Center, or related field preferred

• One (1) year or more experience Case management system(s) (e.g., ServiceNow; Salesforce, etc.) preferred

• Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)

• Adapts communication style to different customer groups

• Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions

• Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions

• Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members

RESPONSIBILITIES:

• Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials

• Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow)

• Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required

• Notify the appropriate team member when updates to the knowledgebase are needed

• Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements

• Suggest methods to update, simplify, or enhance processes, procedures, and technologies

• Participate in special projects as needed

• Perform other duties as assigned

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One press. We do the rest.

  1. A CV for this posting

    Written against PerunHR's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PerunHR's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    PerunHR's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

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Do you really apply for me?

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