Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Operations Customer Expert (M/F)

Pessoas&Propósito, Lda7 open roles

Where
Lisbon, Portugal
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations Customer Expert (M/F)Pessoas&Propósito, Lda · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pessoas&Propósito, Lda's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Location: Lisbon, Portugal

Contract: Full-time (40h/week, rotating shifts, 24/7 schedule)

About the Project

We are partnering with a leading digital bank from the UK that is transforming how people manage their finances. Known for its innovation, transparency, and customer-first approach, this bank has quickly become a reference for a new generation that values smart and accessible banking.

Join our team in Lisbon and help shape the future of digital banking!

Your Role

As an Operations Customer Expert, you will support English-speaking customers via phone, email, and chat. Youll ensure a seamless experience, resolving enquiries with professionalism, empathy, and efficiency.

Main responsibilities:

  • Delivering first-contact resolution for a wide range of banking-related queries.
  • Managing cases end-to-end, including complex disputes and complaints.
  • Supporting fraud prevention and investigation processes.
  • Identifying and assisting vulnerable customers.
  • Sharing best practices with peers to continuously improve the customer journey.
  • Adapting to new tools and evolving business needs.

What Were Looking For

  • Fluency in English (C1) with a clear Irish accent both written and spoken.
  • Mandatory: Valid residence permit in Portugal that allows you to work legally.
  • Experience: Minimum 1 year in Customer Service or BFSI (Banking, Financial Services, Insurance) in Ireland.
  • Strong communication, empathy, and problem-solving skills.
  • Ability to make decisions on complex cases with fairness and resilience.
  • Adaptability to work in a dynamic, multicultural environment.

What We Offer

  • Base Salary + holiday and Christmas allowances paid monthly.
  • Meal Allowance (meal card, tax-free).
  • Performance Bonus.
  • Health & Dental Insurance after contract signature.
  • 22 vacation days per year under Portuguese law.
  • Paid training with certification upon successful completion.
  • Modern workplace in Lisbon.

Work Schedule

  • 24/7 availability with rotational shifts.
  • 40h per week (8h/day + 1h lunch break).
  • Flexibility to work weekends and public holidays (with compensatory days off).

Why Apply?

  • Be part of a fast-growing international project in the financial services sector.
  • Join a multicultural and dynamic team in Lisbon.
  • Develop a long-term career in a future-proof industry.

Ready to take on this challenge?

Apply today and help shape the future of digital banking!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Pessoas&Propósito, Lda's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Pessoas&Propósito, Lda's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Pessoas&Propósito, Lda's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.