The posting
About the Team
It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.
Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.
About the Location
Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About the Job
This role works in our Phoenix Home Office - visa sponsorship is not available for this role
Solution Architect – eCommerce & MarTech
LOCATION
Phoenix
ORGANIZATION
Technology - eCommerce & Marketing Technology
REPORTS TO
Sr. Manager, eCommerce Platform Architecture
ROLE TYPE
Individual contributor
About the Team
It is an exciting time in technology, and that energy is felt throughout PetSmart. We are continuing to grow and are focused on delivering best-in-class experiences for pets and pet parents. Our Technology organization includes Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data, and Stores, Services & Supply Chain. Whether an experience begins online or in a store, the work Technology does is instrumental to PetSmart's success.
The eCommerce & Marketing Technology team enables the digital platforms and capabilities that power customer experiences across web, mobile, backend services, data, and platform infrastructure.
How This Role Will Make an Impact
As the Solution Architect for eCommerce & Marketing Technology, you will translate business and product goals into scalable, secure, reliable, and extensible solution architectures across customer experiences, backend services, enterprise integrations, data flows, and cloud platform capabilities. Working within PetSmart's enterprise architecture direction and standards, you will guide engineering teams through delivery, evaluate technology options, and help evolve the digital ecosystem using composable, API-based, cloud, microservices, and event-driven patterns.
Essential Duties and Responsibilities
- Partner with business and product stakeholders to understand requirements, identify solution options, and recommend approaches for eCommerce and Marketing Technology capabilities.
- Own end-to-end solution architecture for initiatives spanning web and mobile experiences, backend services, enterprise integrations, data flows, and cloud or platform infrastructure, including integration with enterprise systems for connected omnichannel experiences.
- Create and maintain architecture models and technical design documentation for eCommerce and MarTech solutions, including integration and sequence diagrams, specifications, and architecture decisions, in alignment with PetSmart standards and industry best practices.
- Ensure proposed solutions meet functional needs and non-functional requirements, including supportability, performance, security, availability, scalability, reliability, and extensibility.
- Apply composable commerce, MACH principles, microservices, APIs, Pub/Sub, and event-driven architecture patterns where they provide clear business and technical value.
- Evaluate technology and platform options, contribute to vendor assessments for significant solution decisions.
- Collaborate proactively with Enterprise Architecture, Solution Architecture, Product, Engineering, Security, Data and Operations to align designs, resolve dependencies, and address cross-cutting concerns.
- Guide Tech Leads and engineering teams and serve as an escalation point for complex technical decisions and solution conflicts.
- Work with engineering teams throughout delivery by clarifying designs, supporting estimates, managing solution risks and adapting architecture as implementation learning emerges.
- Contribute to technology roadmaps and strategies, promote reusable patterns, and help minimize duplication, technical debt and uncontrolled technology sprawl.
- Manage multiple concurrent initiatives while maintaining commitments and timelines, and stay current on digital commerce, Marketing Technology, cloud, integration, security, and architecture trends.
What You'll Bring to the Table
- Bachelor's degree in Computer Science, Computer Engineering, Management Information Systems, or another technical discipline; equivalent practical experience will also be considered.
- Eight or more years of experience in solution architecture, eCommerce integration or a related technology discipline.
- Experience architecting enterprise-scale eCommerce, Marketing Technology, large-scale B2C, or other high-volume digital platforms.
- Strong understanding of digital solution architecture across frontend applications, backend services, APIs, integrations, data flows, and cloud infrastructure.
- Experience with microservices, REST or service-based APIs, event-driven architecture, Pub/Sub, integration design patterns, and non-functional requirements such as performance, security, availability, scalability, reliability, and supportability.
- Ability to translate business and product goals into clear technical options, recommendations, and delivery-ready architecture artifacts.
- Experience working in product-led, Agile environments and collaborating directly with engineering scrum teams through implementation.
- Excellent stakeholder management, written communication, and presentation skills across technical and non-technical audiences.
- Strong analytical, problem-solving, prioritization, and conflict-management skills, with the self-leadership to work independently across distributed teams.
- Have experience in working with diverse teams, including multi country and company teams
Preferred Qualifications
- Experience with Composable Commerce and MACH Alliance principles, including API-first, cloud-native, and headless approaches, and with replatforming or digital modernization programs.
- Familiarity with eCommerce and digital experience platforms such as Commercetools, Algolia, Contentful, and Vercel.
- Working knowledge of frontend technologies such as React, Next.js, and micro-frontends; backend technologies such as Node.js or .NET; and Google Cloud Platform.
- Exposure to Marketing Technology capabilities such as content, search, personalization, analytics, customer engagement, and experimentation frameworks.
- Familiarity with data architecture, AI or machine learning integration, and FinOps practices.
About the Culture
At PetSmart, we work to create a culture where every associate feels they belong and where unique stories, backgrounds, perspectives, and experiences are valued. Those perspectives help shape our culture and are core to PetSmart's success.
Not sure you meet every requirement? We encourage you to apply. You may be the right candidate for this role or another opportunity at PetSmart.
Additional Job Considerations
- This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
- Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
- On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.
About the Culture
Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
- Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
- On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
- “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
- “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
- “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
- Paid Volunteer Opportunities to spend time doing good for causes close to heart
- Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
