The posting
ROLE SUMMARY
Pfizer Global Supply (PGS) is the part of Pfizer that brings approved medicines to patients. Within the Network Intelligence organization, the Intelligent Solutions team builds and runs the data science and automation solutions that help PGS sites improve how material flows through the network.
You will act as the main contact for the Sherpa platform, a suite of web-based capabilities that provides site colleagues with insights, decision support and analytics solutions across the manufacturing process.
This role will involve everything from business analysis and data collection through to future idea generation. The Sherpa platform already has a significant user base, so this role provides the opportunity to be exposed to a broad set of business areas and technical solutions — and is ideal for someone earlier in their career who wants to grow.
You will work hand in hand with the Intelligent Solutions Architect, taking day-to-day direction from them on priorities and approach. The role reports to the lead of the Site Supply Transformation team. It is a global role with no direct reports.
ROLE RESPONSIBILITIES
- Work with current and prospective Sherpa users to understand their business needs, and translate these as appropriate into either a specification document or a proof-of-concept user experience.
- Investigate and interrogate business problems, and problems with data, that arise from Sherpa platform usage. This will generally require connecting to the PGS Unified Data Hub (UDH).
- Work hand in hand with the Sherpa platform owner to communicate issues, decipher requests from site colleagues and help generate new ideas for the Sherpa platform.
- Help push artificial intelligence (AI) tools into the platform to create an overall better experience for the user community.
- Act as the first point of contact for the Sherpa user community: triage incoming questions and issues, keep users informed on progress, and escalate to the platform owner or Digital colleagues where needed.
- Maintain clear documentation of requirements, decisions, known issues and platform guidance so that knowledge is not held only in conversation.
- Support adoption of the platform at sites, gathering feedback from users and feeding it back into the development priorities.
- Partner with the process teams within the broader team where there are business process implications.
BASIC QUALIFICATIONS
- Applicant must have a bachelor's degree with at least 2 years of experience; OR a master's degree with more than 0+ years of experience; OR an associate's degree with 6 years of experience; OR a high school diploma (or equivalent) and 8 years of relevant experience.
- Ability to engage business users, draw out what they actually need, and translate it into a clear written specification or a simple prototype.
- Comfort working with data, including querying with SQL. Depth can be built in the role and training is available, but a demonstrable desire to learn is essential.
- An investigative, analytical mindset — able to take a reported problem and work it back to its cause in the data or the process rather than stopping at the symptom.
- Clear written and verbal communication, including the ability to explain technical points to non-technical colleagues and to keep users informed.
- Ability to work closely with and take direction from a technical lead, while managing their own workload and following through on commitments.
- Interest in how manufacturing and supply chain operations work, and in how software and data can improve them.
- High fluency in English.
PREFERRED QUALIFICATIONS
- Familiarity with the PGS Unified Data Hub (UDH), or experience querying similar databases.
- Exposure to pharmaceutical manufacturing or supply chain operations.
- Exposure to artificial intelligence or large language model tools, and interest in applying them within a business application.
PHYSICAL/MENTAL REQUIREMENTS
- Ability to perform data analysis and to trace data discrepancies between the Sherpa platform and the UDH data it draws on.
- Ability to sustain attention to detail when documenting requirements and investigating reported issues.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
- Limited business travel, approximately 10%, including occasional travel to PGS manufacturing sites to work with users.
- Expected to occasionally participate in early morning or evening meetings to accommodate different time zones.
- Ability to communicate across regions, countries and cultures.
OTHER INFORMATION
Last Date to Apply: October 28, 2026
The annual base salary for this position ranges from $82,700.00 to $137,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 10.0% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
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EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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