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Open nowFirst seen 2 days ago

Service Engineer I

Phantom Staffing73 open roles

Where
Vernon Hills, Illinois, United States
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Your applicationOpen nowService Engineer IPhantom Staffing · Vernon Hills, Illinois, United States

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Service Engineer I Location: Lake County, IL Job Type: Full-Time

About the Role

A global leader in drive and control technologies is seeking a motivated Service Engineer I to join a dynamic team specializing in hydraulic cartridge valves and electro-hydraulic control solutions for mobile and industrial equipment. With over three decades of innovation, this organization is committed to delivering high-performance components that support efficiency, reliability, and customer satisfaction across more than 30 industries.

Key Responsibilities

  • Maintain strong communication and relationships with customers through regular calls and updates
  • Ensure timely and complete responses to Return Material Authorization (RMA) requests
  • Collaborate effectively with cross-functional teams including production engineers, supply chain, quality assurance, and finance
  • Prioritize customer claims to ensure timely resolution and satisfaction
  • Visit customer production sites periodically to address issues with manufacturing and engineering teams
  • Support root cause analysis and continuous improvement initiatives to resolve recurring production problems
  • Assist in harmonizing warranty and service processes
  • Act as a liaison between quality teams and customers to resolve quality-related concerns

Physical Requirements

  • Frequent sitting and standing
  • Ability to lift 10-25 lbs as needed

Travel Requirements

  • Occasional travel every 2-3 months to customer sites

Qualifications

  • Bachelors degree in mechanical engineering or related field, or 8 years of relevant experience in lieu of a degree
  • 0-3 years of experience with a completed bachelors degree
  • Strong understanding of lean manufacturing principles and quality tools
  • Familiarity with Quality, Environmental, and Health & Safety policies
  • Proficiency in Microsoft Office Suite, MRP systems, and quality control software
  • Strong written and verbal communication skills with the ability to explain technical concepts clearly

Compensation & Benefits

  • Comprehensive benefits package includes: Medical, dental, and vision insurance Health Savings Account (HSA) and Flexible Spending Accounts (FSA) 401(k) with employer matching and contributions Paid time off and tuition reimbursement Life and disability insurance

Additional Information

  • Applicants must be authorized to work in the U.S. indefinitely
  • Sponsorship for work authorization is not available
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