The posting
We are seeking a proactive and accountable Field Technician to serve as a global customer-focused service partner. This role combines hands-on physical installations and mechanical upkeep with technical troubleshooting using electrical schematics. The ideal candidate is an independent self-starter who thrives on variety, communicates clearly, and takes pride in maintaining cutting-edge technology at client sites, including travel to our customers around the world.Grow with this us in this exciting customer focused role with international scope!Main areas of responsibility include:Customer Support & On-Site Servicing: Travel to international client sites to train our customers, understand their needs, execute preventive maintenance, perform quality control checks, replace components and deploy hardware/software updates.Remote Diagnostics & Issue Resolution: Provide rapid diagnostic and issue resolution support for control systems, hardware and user interfaces, helping global clients optimise system performance.Cross-Functional & Project Collaboration: Work hand-in-hand with customer IT/technical leads as well as internal Phenospex teams (Sales, Application Support, and R&D). Provide feedback to Project Managers for long-term issue resolution and direct mitigation steps.Ticket Resolution & Feedback: Own the domain-specific technical tickets, logging activity in our CRM/ticketing systems and submitting resolution reports back to Application Support while channeling feedback into product improvements. Communicate resolution outcomes to our customers clearly and promptly.



