Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 days ago

FTC EMEA Customer Experience Specialist

PHINIA58 open roles

Where
Izmir Turkey
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFTC EMEA Customer Experience SpecialistPHINIA · Izmir Turkey

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PHINIA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market. PHINIA postings stay open a median of 28 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.5%14 days
  5. 33.8%30 days
This job: posted 17 days ago

PHINIA median: 28 days open

The posting

ABOUT US

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.

PHINIA is a diversified industrial supplier and global leader in the development of fuel systems, electrical systems, and aftermarket solutions, with a strong portfolio of trusted brands that includes DELPHI®, DELCO REMY®, and HARTRIDGE™. With over 100 years of manufacturing expertise and industry relationships, PHINIA has approximately 12,500 talented employees and over 40 locations in 20 countries and is headquartered in Auburn Hills, Michigan, USA. Read More

JOB PURPOSE

The CX Specialist supports the delivery of a seamless and positive customer experience by capturing and analyzing the Voice of the Customer (VoC), identifying customer journey improvement opportunities, and supporting the enhancement of customer touchpoints. The role works closely with cross-functional teams to translate customer insights into actionable improvements and support continuous improvement across the EMEA customer experience.

KEY RESPONSIBILITIES

Key Responsibilities

Voice of the Customer (VoC) & Insights

  • Support VoC activities including surveys, customer feedback, interviews, and other listening channels.
  • Analyze customer feedback and CX data to identify trends, pain points, and opportunities, and translate findings into actionable insights.
  • Support country teams in using customer insights to identify improvement priorities.

Customer Journey & Experience Improvement

  • Support customer journey mapping and identify key pain points and opportunities across customer touchpoints.
  • Coordinate CX improvement initiatives with relevant teams and track agreed actions and outcomes.
  • Regularly update journey maps to reflect changes in customer behaviour and business processes.

Digital Customer Experience

  • Support the continuous improvement of EMEA customer portals and other digital touchpoints by gathering customer needs, feedback, and improvement opportunities.
  • Collaborate with Digital, IT, Service, Product, and other teams to ensure customer needs are reflected in digital initiatives.
  • Monitor customer feedback and experience across digital touchpoints and identify improvement opportunities.

CX Performance, Reporting & Stakeholder Management

  • Develop and maintain EMEA CX scorecards, tracking key KPIs such as NPS, CSAT, and CES.
  • Monitor country-level CX performance, identify trends and gaps, and highlight key areas for improvement.
  • Coordinate regular KPI follow-ups with country teams and track agreed actions.
  • Prepare regular CX performance reports and insights for the CX Manager and relevant stakeholders.
  • Collaborate with cross-functional and country teams to support a customer-centric approach and continuous improvement.

What we’re looking for

Qualifications

· Education: Bachelor's degree in Business Administration, Marketing, or a related field.

· Experience: Minimum of 3-5 years in Customer Experience, Customer Insights or related fields preferably within the automotive aftermarket industry.

Skills

· Strong analytical and problem-solving skills, with the ability to interpret customer feedback, CX data, and identify actionable insights.

· Proven experience in customer journey mapping, VoC programs, and CX metrics such as NPS, CSAT, and CES.

· Strong communication and interpersonal skills with the ability to work effectively across functions.

· Good project coordination and organizational skills, with a proactive and customer-focused mindset.

· Fluency in English; additional languages are a plus.

Desirable Attributes

· Technical Proficiency: Experience with CRM systems, customer feedback platforms, reporting tools, and/or data visualization tools.

· Industry Knowledge: Understanding of the automotive aftermarket industry and customer needs is an advantage.

· Certifications: Relevant Customer Experience, Customer Insights, or quality management certification is a plus.

EQUAL EMPLOYMENT OPPORTUNITY

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

VISA SPONSORSHIP

For this role, applicants must be currently authorized to work on a full-time basis in the country where the position is based. Only in certain circumstances, based on business need, does PHINIA provide sponsorship for employment visa status.

NO UNAUTHORIZED REFERRALS

PHINIA does not accept unsolicited resumes from recruitment agencies or third-party vendors. Any recruitment partnership must be approved in writing by Human Resources before candidate submissions are made.

GLOBAL TERMS OF USE AND PRIVACY STATEMENT

Carefully read the PHINIA Privacy Policy before using this website. Your ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review.

Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer:

PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against PHINIA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PHINIA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    PHINIA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.