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Open nowPosted 7 days ago

Customer Lifecycle Telesales Account Manager

phsgroupweb103 open roles

Where
Tamworth, Warwickshire, United Kingdom
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Your applicationOpen nowCustomer Lifecycle Telesales Account Managerphsgroupweb · Tamworth, Warwickshire, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on phsgroupweb's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. phsgroupweb postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 7 days ago

phsgroupweb median: 1 days open

The posting

About The Role

Customer Lifecycle Telesales Account Manager

phs Direct/Mayflower | Tamworth

Full Time, Permanent | 37.5 hours a week

Salary: £28,080.00 per annum, OTE £41,080.00

We're looking for a customer-focused and commercially minded Customer Lifecycle Telesales Account Manager to join our team at phs Direct in Tamworth.

In this role, you'll manage the customer journey from onboarding through to retention and growth, building strong relationships, delivering exceptional service, and identifying opportunities to increase revenue.

Key Responsibilities

  • Deliver a smooth and engaging onboarding experience for new customers.
  • Develop and grow existing customer accounts through upselling and cross-selling.
  • Build trusted relationships and maintain regular customer contact.
  • Re-engage lapsed customers and win back business.
  • Manage customer data, opportunities, and activity within Salesforce CRM.
  • Achieve sales, retention, quality, and service KPIs.
  • Work collaboratively with Sales, Operations, and Customer Service teams to ensure excellent customer outcomes.

What We're Looking For

  • Experience in telesales, account management, customer retention, or business development.
  • Proven track record of achieving sales and revenue targets.
  • Strong communication, relationship-building, and negotiation skills.
  • Experience using CRM systems, ideally Salesforce.
  • Self-motivated, organised, and customer-focused with a commercial mindset.

What You'll Receive

  • A competitive salary £28,080.00, OTE £41,080.00
  • Full-time permanent contract (37.5 hours a week)
  • Accredited ILM training and development opportunities
  • Career progression pathways
  • phs Perks employee discount scheme
  • Company pension
  • Online GP service
  • Wellbeing support helpline
  • Free onsite parking
  • Holiday Buy & Sell Scheme

Why Join phs Direct?

This is an excellent opportunity to manage the full customer lifecycle, helping customers succeed while directly contributing to business growth. You'll be part of a supportive team where your achievements are recognised and your development is encouraged.

Apply today and take the next step in your sales and customer relationship management career.

phs Group is committed to creating an inclusive workplace and welcomes applications from all suitably qualified candidates.

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