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Open nowPosted 15 days ago

340B Client Success Manager

Pillr Health3 open roles

Where
Boca Raton, Florida, United States, Remote
Work mode
Remote
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Your applicationOpen now340B Client Success ManagerPillr Health · Boca Raton, Florida, United States, Remote

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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 15 days ago

The posting

Job Title: 340B Client Success Manager

Location: Remote

Department: Client Success

Reports To: Director, Client Success

Job Type: Full-Time, Exempt

Position Summary:

The 340B Client Success Manager is responsible for developing key client relationships. This role will serve as a trusted advisor to our clients, ensuring they derive maximum value from our software solutions while aligning our services with their business goals. This client-facing position is critical to the client experience and drives our personalized approach to client management. Success will be measured by client satisfaction, retention, and revenue growth.

Key Responsibilities:

  • Client Partnership & Strategy: Develop deep relationships with key client stakeholders to understand their business objectives, challenges, and success metrics. Translate these into actionable strategies using our software solutions.
  • Client Relationship Management: Manage client accounts through Salesforce, ensuring all interactions, client profile and contacts are documented accurately. Provide training and support to clients on product features and best practices.
  • Client Retention: Foster long-term relationships to ensure client satisfaction. Conduct regular cadence with clients to assess satisfaction levels, address concerns and escalate as needed.
  • Client Advocacy: Champion the voice of the client internally, influencing product development, service enhancements, and strategic initiatives.
  • Problem Solving: Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences.

Qualifications:

  • Bachelor’s degree in business, healthcare, operations, or a related field (master’s degree preferred).
  • 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
  • Proven ability to manage enterprise clients and deliver business outcomes through technology.
  • Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
  • Ability to manage and lead effectively during times of organizational change and transformation.
  • Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
  • Excellent communication, presentation, and negotiation skills.
  • Experience with CRM and analytics tools (e.g., Salesforce).

Preferred Attributes:

  • 340B ACE certification.
  • Pharmacy experience preferred.
  • Skilled in data reporting and interpretation.
  • Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle.
  • Willingness and ability to travel for client meetings.
  • U.S. citizenship and compliance with hospital credentialing standards.

Success Metrics:

  • Client retention and renewal rates
  • Revenue growth within existing client relationships
  • Client satisfaction improvement
  • Effective management of client risks, escalations, and client health

What We Offer:

  • Health insurance
  • Flexible Spending Account (FSA)
  • Dental and vision insurance
  • 401(k) retirement plan
  • Paid time off
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