The posting
Job Summary: The SBA Operations Analyst demonstrates a commitment to delivering distinctive service while managing specialized payment processing and internal and external reporting. The role places particular emphasis on SBA Form 1502 reporting, reconciliation, and support for assigned audits. Knowledge of the SBA Standard Operating Procedures and federal banking regulations applicable to business lending is essential.
Job Duties and Responsibilities:
- Deliver distinctive service to clients and prospects in person and by telephone. Respond to client inquiries and resolve client issues satisfactorily. Prepare required reports for the SBA loan portfolio and monitor the portfolio for accuracy. Serve as the subject matter expert responsible for completing and submitting the SBA Form 1502 report, exercising independent judgment and discretion in all reporting matters involving the SBA. Reconcile monthly SBA-monitored general ledger accounts and the SBA loan portfolio to Guidehouse and SBA records. Process loan quotes and payoffs. Assist GGL Audit and Compliance with special projects and internal and external audits. Process SBA and USDA guaranty fee payments and loan sale activities as needed.
- Maintain awareness of risks within the assigned functional area by complying with all policies, procedures, laws, regulations, and risk limits applicable to the role. Promptly report known or suspected violations to the appropriate Company authority.
- Assist other team members as needed to ensure delivery of distinctive service.
- Perform other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree is required -- finance or business-related field such as Economics, Accounting/Finance, and Business Administration preferred. Extensive relevant experience may be considered in lieu of the minimum education requirement.
Minimum Experience: Minimum of 10 years' experience in banking/financial services.
Required Knowledge, Skills & Abilities:
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, or comparable software. Broad knowledge of bank products and services; consumer and commercial loan documentation; SBA Standard Operating Procedures; USDA program requirements; and applicable federal and state banking regulations. Understanding of lending compliance, loan processing, and internal audit requirements. Excellent verbal, written, interpersonal, analytical, organizational, and client service skills, with the ability to use tact and diplomacy when working with clients and team members. Strong attention to detail and the ability to work independently, manage multiple priorities, adapt to change, and maintain accuracy in a fast-paced, high-pressure environment. Physical requirements include prolonged sitting or standing; manual dexterity; verbal communication; visual acuity; hearing; repetitive motion; and extended periods of mental concentration. The position may also require bending, climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, and grasping.



