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Open nowFirst seen 11 hours ago

CUSTOMER SUPPORT REP

Pinnacle Bank/Bank of Colorado59 open roles

Where
Gretna, Nebraska
Work mode
On site
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Your applicationOpen nowCUSTOMER SUPPORT REPPinnacle Bank/Bank of Colorado · Gretna, Nebraska

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pinnacle Bank/Bank of Colorado's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Pinnacle Bank/Bank of Colorado postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: first seen 11 hours ago

Pinnacle Bank/Bank of Colorado median: 2 days open

The posting

GENERAL SUMMARY: The Customer Support Representative is responsible for providing customer service and technical support for online banking customers via phone, chat and email. The position works under the direction of the Customer Support Supervisor(s) and follows established policies and procedures.

RESPONSIBILITIES AND DUTIES:

  1. Help customers with various tasks such as answering account questions, balancing statements, investigating customer inquiries, resolving problems, Debit Card issues, deposit item returns, overdraft product choices, account maintenance and other duties as needed.
  2. Stay informed of personal and business banking products, services and rates for different charters and markets. Keep up to date and knowledgeable of all banking regulations, procedures and bank policies relevant to the job role.
  3. Listen to customer needs; educate and suggest products such as Online Banking, Bill Pay and Mobile Banking.
  4. Correctly input or verify customer information into database; start or complete proper request forms and procedures to help customers.
  5. Ability to keep regular and reliable attendance with the ability to work FLEXIBLE hours, including weekends.
  6. Perform any other duties assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of Fiserv internet banking software and general banking operations.
  • Ability to communicate effectively with management, customers, and co-workers.
  • Ability to pay close attention to detail and work with a high degree of accuracy.
  • Ability to meet deadlines and work independently.
  • Ability to assist others within the department.
  • Skills in problem solving.
  • Ability to make sound decisions using information at hand.

EDUCATION AND EXPERIENCE:

  • High school graduate or equivalent
  • 1 year of customer service or banking experience.

PHYSICAL REQUIREMENTS:





NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

More details

This Full-Time in-person position involves providing inbound customer support services for a growing community bank. A performance incentive plan is offered, along with hybrid work options available after six months of employment. Department hours are weekdays from 8:00 AM to 8:00 PM, and weekends from 8:00 AM to 5:00 PM. Bilingual candidates encouraged to apply.

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