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Open nowPosted 5 days ago

Lead Customer Experience Specialist-1329

PIP Global Safety154 open roles

Where
San Luis Potosi, MX-SLP, MEX
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Your applicationOpen nowLead Customer Experience Specialist-1329PIP Global Safety · San Luis Potosi, MX-SLP, MEX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PIP Global Safety's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. PIP Global Safety postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 5 days ago

PIP Global Safety median: 2 days open

The posting

Liderar y coordinar las actividades relacionadas con la atención y experiencia del cliente, asegurando un alto nivel de servicio, la resolución oportuna de solicitudes y problemas, y el cumplimiento de los indicadores de desempeño. Actuar como punto de referencia para el equipo en la gestión de casos complejos, mejora de procesos y fortalecimiento de las relaciones con los clientes.

Principales responsabilidades:

  • Coordinar y dar seguimiento a las actividades diarias del equipo de Customer Experience.
  • Gestionar y resolver consultas, quejas y problemas complejos de clientes, garantizando respuestas oportunas y efectivas.
  • Monitorear indicadores clave de desempeño (KPIs), como satisfacción del cliente, tiempos de respuesta, cumplimiento de entregas y resolución de casos.
  • Colaborar con las áreas de Ventas, Planeación, Logística, Operaciones y Finanzas para resolver incidencias relacionadas con pedidos, entregas, facturación y disponibilidad de productos.
  • Dar seguimiento a pedidos, órdenes de compra y solicitudes de clientes, asegurando el cumplimiento de los compromisos establecidos.
  • Identificar oportunidades de mejora en los procesos de atención al cliente y proponer acciones correctivas y preventivas.
  • Elaborar reportes de desempeño, analizar tendencias y presentar resultados a la gerencia.
  • Capacitar y brindar orientación a los integrantes del equipo para asegurar el cumplimiento de procedimientos y estándares de servicio.
  • Mantener relaciones sólidas con clientes internos y externos, promoviendo la comunicación efectiva y la satisfacción del cliente.
  • Apoyar en la implementación de iniciativas de mejora continua y estandarización de procesos.

Requisitos del puesto:

  • Escolaridad: Licenciatura en Administración de Empresas, Negocios Internacionales, Comercio, Ingeniería Industrial o carrera afín.
  • Experiencia: De 3 a 5 años en Customer Experience, Customer Service, atención a clientes o gestión de pedidos, preferentemente en manufactura.
  • Experiencia coordinando actividades de equipo o fungiendo como referente técnico.
  • Manejo de sistemas ERP y CRM; SAP u otro sistema similar, deseable.
  • Conocimiento de gestión de pedidos, logística, facturación y procesos de servicio al cliente.
  • Manejo de indicadores de desempeño y elaboración de reportes.
  • Inglés avanzado, especialmente para la comunicación con clientes internacionales.
  • Manejo de Microsoft Office, particularmente Excel.
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    The review screen in CV Rocket: how each CV was read, round by round.

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