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Open nowPosted 21 days ago

Senior Customer Experience Specialist-1574

PIP Global Safety154 open roles

Where
San Luis Potosi, MX-SLP, MEX
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Your applicationOpen nowSenior Customer Experience Specialist-1574PIP Global Safety · San Luis Potosi, MX-SLP, MEX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PIP Global Safety's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. PIP Global Safety postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 21 days ago

PIP Global Safety median: 2 days open

The posting

Responsable de asegurar una experiencia positiva y consistente para los clientes, atendiendo requerimientos, resolviendo problemas y coordinando con diferentes áreas internas para garantizar soluciones oportunas. El puesto requiere capacidad analítica, comunicación efectiva y experiencia en manejo de clientes y procesos.

Principales responsabilidades

  • Atender y dar seguimiento a solicitudes, consultas y requerimientos de clientes.
  • Gestionar y resolver problemas relacionados con pedidos, entregas, facturación, productos o servicios.
  • Mantener comunicación constante con clientes para proporcionar actualizaciones y soluciones.
  • Coordinar con áreas como Customer Service, Sales, Operations, Supply Chain, Logistics y Finance para resolver incidencias.
  • Analizar tendencias, quejas y principales causas de insatisfacción del cliente.
  • Dar seguimiento a indicadores de Customer Experience, nivel de servicio, tiempos de respuesta y resolución.
  • Identificar oportunidades de mejora en procesos y experiencia del cliente.
  • Elaborar reportes y análisis relacionados con desempeño y satisfacción del cliente.
  • Participar en proyectos de mejora continua enfocados en optimizar procesos y servicio.
  • Atender situaciones escaladas y asegurar su resolución dentro de los tiempos establecidos.
  • Mantener actualizada la información de clientes y dar seguimiento a casos en los sistemas correspondientes.
  • Colaborar con equipos internos y clientes para prevenir recurrencia de problemas.

Requisitos

  • Licenciatura en Administración, Negocios, Ingeniería, Comercio, Relaciones Internacionales o carrera afín.
  • 3–5 años de experiencia en Customer Experience, Customer Service, Order Management, Supply Chain o áreas relacionadas.
  • Experiencia en atención y manejo de clientes, incluyendo situaciones escaladas.
  • Inglés intermedio-avanzado/avanzado.
  • Manejo de Excel y herramientas de análisis de información.
  • Experiencia con ERP/CRM o sistemas de gestión de clientes.
  • Habilidad para analizar información y resolver problemas.
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    The review screen in CV Rocket: how each CV was read, round by round.

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