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Open nowPosted 19 days ago

Spécialiste, expérience client/Customer Experience Specialist

PIP Global Safety154 open roles

Where
Laval, QC, CAN
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Your applicationOpen nowSpécialiste, expérience client/Customer Experience SpecialistPIP Global Safety · Laval, QC, CAN

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PIP Global Safety's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. PIP Global Safety postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 19 days ago

PIP Global Safety median: 2 days open

The posting

SOMMAIRE DU POSTE

Le (la) Spécialiste de l’expérience client offre un support client de haute qualité et résout les problèmes en utilisant les technologies de téléphone et courriel. Ce poste est principalement responsable de la gestion des préoccupations générales des clients, qui peuvent inclure les erreurs d’expédition, les retours et les écarts de prix, en escaladant les situations au besoin afin de s’assurer que les problèmes sont traités en temps opportun.

Le (la) spécialiste de l’expérience client opérant à ce niveau devra utiliser les compétences acquises par la formation, l’éducation ou l’expérience pour remplir ses responsabilités quotidiennes. De plus, ce rôle implique de travailler en équipe afin de maximiser la performance individuelle et collective.

RESPONSABILITÉS

  • Gérer les appels des clients, des commerciaux et des utilisateurs finaux
  • Répondre aux courriels, aux demandes des clients, aux informations sur les produits, aux états de commande et aux questions des utilisateurs finaux
  • Saisir et traiter avec exactitude les commandes clients dans le système ERP en temps opportun
  • Générer des devis pour les clients
  • Développer et maintenir une base de connaissances sur les offres de produits en évolution
  • Fournir un excellent service client de qualité en établissant des relations avec les clients existants et commerciaux
  • Résoudre de façon proactive les problèmes des clients

APTITUDES

  • Excellentes habilités en communication et en relations interpersonnelles
  • Solides capacités opérationnelles ainsi qu’une aptitude à gérer plusieurs tâches simultanément tout en respectant des délais serrés
  • Avoir le souci du service à la clientèle
  • Être attentif aux demandes des clients
  • Capacité à gérer efficacement les situations stressantes

QUALIFICATIONS

  • Minimum de 2 ans d’expérience en service à la clientèle
  • Maîtrise et connaissance des logiciels Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Expérience dans l’utilisation d’un système ERP pour gérer et mettre à jour avec exactitude les données d’entreprise pertinentes
  • Expérience dans un environnement de travail dynamique, avec de bonnes compétences en gestion du temps et un haut niveau d’organisation

_____

JOB SUMMARY

The Customer Experience Specialist provides high-quality customer support and problem resolution utilizing telephone and email technologies. This position is mainly responsible for managing general customer concerns which may include mis-shipments, returns, and pricing discrepancies; escalating as needed to ensure issues are handled in a timely manner.

The Customer Experience Specialist performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. In addition, this role will be working in a team environment, working to maximize individual and overall team performance.

RESPONSIBILITIES

  • Manage calls from customers, salespeople and end users
  • Respond to emails on customer inquiries, product information, order statuses and end user questions
  • Accurately enter and process customer orders in the ERP system in a timely manner
  • Generate quotes for customers
  • Develop and maintain a knowledge base on evolving product offerings
  • Provide excellent quality customer service by building relationships with existing and business customers
  • Proactively resolve customer issues

SKILLS

  • Excellent communication and interpersonal skills
  • Strong operational skills as well as an ability to manage multiple tasks simultaneously while meeting tight deadlines
  • Demonstrate a strong commitment to customer service
  • Be attentive to customer requests
  • Ability to effectively handle stressful situations

QUALIFICATIONS

  • Minimum of 2 years customer service experience
  • Competency and knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook)
  • Experience in working with an ERP system to manage and update relevant business data accurately
  • Experience with working in a fast paced environment, with time management skills and high level of organization.
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