The posting
The Vitamin Specialist has an advanced understanding of all store products and can share their knowledge with customers and associates. The Vitamin Specialist shares selling techniques and models positive behaviors with all associates. They are highly informed on all products carried in the store and possess expert customer service skills. Additionally, the Vitamin Specialist should ensure clean, stocked, and well-organized departments within the store and that items within the department are properly priced and correctly merchandised. At the core, the Vitamin Specialist should ensure the assistance of all customers in making appropriate product selections and suggest complimentary products. Responsibilities:Teamwork• Exhibits friendly, cooperative behavior with subordinates, managers, customers and colleagues.• Provides outstanding customer service and resolves conflicts • Works with and as a team to help suggest and sell products• Understands, complies and enforces all company policies. Work Habits• Meets company standards for attendance, punctuality, dress and personal appearance.• Makes productive use of time, whether the store is busy or slow. • Seeks ways to improve or contribute to the business • Observes normal break and lunch periods • Maintains and ensures a clean and organized work environment. Customer Service• Ensures that each customer receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging every customer.• Prioritizes the assistance of all customers with product selections.• Actively suggests new or related products for the customers overall needs or goals.• Promotes, suggests, and speaks highly of all company-owned brands (Lindberg, Fitness Labs, Piping Rock, etc.)• Assists in communicating all special customer requests to the store management.• Refers escalated customer complaints to store management.• Helps customers with their purchases to vehicles as needed. Loss Prevention• Follows and enforces company policy on shoplifting policy and guidelines for Loss Prevention. Education and training• In partnership with Lead Vitamin Specialist, accepts new product into store inventory and performs research to fully understand the product and share with others. Merchandising display, store appearance and maintenance• Stocks and faces all product locations.• Maintains the departments appearances according to guidelines.• Reviews signs and shelf tags for correct and accurate information and reports discrepancies to store management.• Highlights merchandising displays and product offerings such end caps & floor displays.• Maintains store appearances according to guidelines.• Reviews signs and shelf tags for correct and accurate information.• Maintains well-organized and well-merchandised departments. Policy, Procedures and Reporting • Reports any issues that may be questionable and/or reoccurring problems especially in the area of stocking and receiving of inventory.• Makes recommendations to management for overall department and personnel improvement. Safety and Security• Enforces company policy, rules and regulations.• Uses correct procedures for lifting and cutting boxes.• Reports all injuries and unsafe conditions. General• Stocking; stock and face shelves, retrieve back/top stock as necessary to fill all locations. All pricing, shelf tags and dates will be verified, and any discrepancies should be corrected immediately.• Familiar with all products, their general use and location in the store.• Performs light store maintenance as assigned.• Performs other duties and responsibilities as assigned by management. Qualifications: • Excellent verbal and written communication skills.• Vibrant and energetic attitude.• Excellent presentation and oratory skills. • Enthusiasm for the Health and Wellness category and customers.• High school diploma or general education degree (GED) required. Role’s Physical Requirements:• Must be able to lift 50lbs• Must be able to stand for 8 hours• Must be able to work in a physically challenging environment • The job requires physical activity, including prolonged standing, repetitive bending, climbing, and lifting or moving up to 25 pounds (or more with a coworker). Good visual acuity, hand-eye coordination, manual dexterity, and ability to perform repetitive motions with accuracy is required. The noise level in the work environment is usually moderate. We proudly offer: Medical, Dental, Vision, 401K with Company Match, Pet insurance and more! We reward the hard work of our team members with fun and exciting company events, Summer Picnic, Festive Packages, Holiday Celebrations, and associate referral bonuses! Founded in 2011, Piping Rock Health Products has gone on to win Long Island’s Top Workplaces Award 7 years in a row & securing the spot as Top Supplement Manufacturing Company 2024 by Food Business Review! Supported by a group of vitamin visionaries with over 40 years of industry experience and a carefully curated team of talented associates. Piping Rock is a global vitamin and supplement manufacturer with an unwavering commitment to creating quality wellness products. We believe that family always comes first, and that the dedication of our associates is the key ingredient to our success. We are drug free workplace, regulated by the FDA, required to follow Federal Guidelines; therefore in order to start as well as maintain employment, you must be able to successfully clear drug screening processes, which include testing for all illegal substances per Federal Guidelines. Piping Rock Health Products, INC. is an Equal Opportunity Employer.
