Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 hours ago

Director of Admin Experiences

Pismo

Where
Foster City, CA, USA
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Admin ExperiencesPismo · Foster City, CA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pismo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 10 hours ago

The posting

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

Visa is seeking a Director of Admin Experiences to define and execute the strategy, roadmap, and delivery of administrative experiences across the Client Platforms portfolio. This leader will be responsible for transforming fragmented onboarding, support, compliance, and operational workflows into a unified, intelligent, and highly automated ecosystem that enables Visa teams and clients to move faster with fewer manual touchpoints.

While this is not a people management role, the role will lead a team of product managers tasked with modernizing internal user experiences, simplifying onboarding operations, driving administrative automation, and creating a single, cohesive vision across onboarding, compliance, identity, contracting, fee management, and operational support experiences. The Director will partner closely with Client Support, Operations, Product, Technology, Finance, Risk, and Compliance teams to identify friction points and build scalable solutions that improve efficiency, reduce risk, and accelerate client time-to-value. This vision aligns with numerous ongoing initiatives around Unified Admin Experience, Mission Control, Launchpad, Universal ID, onboarding orchestration, fee schedule automation, and sanctions screening modernization.

Key Responsibilities:

Define and Execute the Admin Experience Strategy:

  • Establish and drive the long-term vision, strategy, and roadmap for Visa's internal administrative experiences across the Client Platforms organization.
  • Create a unified administrative platform that brings together onboarding, compliance, operational support, identity management, workflow execution, reporting, and client administration capabilities.
  • Develop a multiyear transformation strategy focused on reducing administrative complexity, improving employee experience, and enabling scalable growth.

Unify Administrative Portals and Experiences:

  • Lead the consolidation of fragmented administrative tools and workflows into a streamlined, role-based experience.
  • Drive initiatives that integrate onboarding dashboards, workflow management, operational tooling, support functions, compliance processes, and reporting capabilities into a cohesive admin ecosystem.
  • Define standards for navigation, user experience, workflow integration, and operational visibility across all administrative platforms.

Partner with Client Support and Operations:

  • Establish a strong partnership with Client Support, Implementation Managers, Operations teams, and regional support organizations to understand pain points and enhancement opportunities.
  • Translate operational feedback into product strategy and roadmap priorities.
  • Continuously improve support tooling, visibility, workflow efficiency, and operational transparency to improve both employee and client experiences.

Lead Compliance and Administrative Governance Programs:

  • Guide product strategy for administrative functions related to:Contract validation and management. Fee schedules and billing enablement. Sanctions screening and OFAC compliance. PCI-DSS verification and regulatory requirements. Identity and access governance.
  • Partner closely with Legal, Compliance, Finance, and Risk organizations to ensure workflows are both efficient and compliant by design.

Automate Client Onboarding Operations:

  • Identify high-volume administrative activities that can be digitized, streamlined, or eliminated.
  • Drive automation across onboarding workflows, approvals, data collection, project setup, operational handoffs, and compliance checks.
  • Reduce reliance on manual coordination, email-based processes, spreadsheet tracking, and duplicate data entry.

Expand the Universal ID Program:

  • Own the product strategy and expansion of Universal ID as a foundational component of Visa's onboarding and client identity ecosystem.
  • Drive adoption across onboarding journeys, partner programs, finance processes, and acquired entities.
  • Expand integrations with onboarding, client management, compliance, and operational systems to create a consistent identity and administration model across Visa.

Build Intelligent Administrative Experiences:

  • Drive adoption of AI-driven capabilities that improve operational productivity and decision-making.
  • Identify opportunities for workflow orchestration, intelligent routing, compliance automation, predictive task management, and operational insights.
  • Leverage automation and AI to reduce manual effort while improving visibility, auditability, and quality.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

  • 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or at least 3 years of work experience with a PhD.

Preferred Qualifications:

  • 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 6+ years of work experience with a PhD.
  • Experience in creating vision statements and setting product goals.
  • Experience in defining product strategy.
  • Experience in product design.
  • Experience in customer discovery and the design of new products based on that discovery.
  • Experience in product execution.
  • Experience in defining and leading plans to achieve product goals.
  • Experience working in Agile frameworks and matrixed organizations.
  • Experience in process or core banking best practices.
  • Experience recruiting, growing, retaining, and leading technical talent.
  • Experience collaborating in global, cross-functional teams.
  • Strong commercial acumen and ability to forecast business trends.
  • Senior product management experience in Digital, Payments, and Financial Services.
  • Proven track record of launching and managing digital products for issuers.
  • Deep background in issuing institutions and managing large card portfolios.
  • Experience in developing or launching new solutions and managing engagement, UX, and UI transformation.
  • Experience leading difficult deal negotiations and managing third-party vendors.
  • Ability to structure and manage complex cross-enterprise projects and processes.
  • Superior analytical and problem-solving skills with demonstrated intellectual rigor.
  • Experience managing diverse teams with positive records.

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $203,800.00 to $ 326,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Pismo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Pismo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Pismo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.