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Open nowFirst seen 2 hours ago

Tier 1 IT Helpdesk Support

Platinum Global Talent Solutions Ltd.64 open roles

Where
Edmonton, AB, Canada, Remote
Work mode
Remote
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Your applicationOpen nowTier 1 IT Helpdesk SupportPlatinum Global Talent Solutions Ltd. · Edmonton, AB, Canada, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Platinum Global Talent Solutions Ltd.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Platinum Global Talent Solutions Ltd. postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: first seen 2 hours ago

Platinum Global Talent Solutions Ltd. median: 12 days open

The posting

Tier 1 Helpdesk Support

A valued client requires a Tier 1 Helpdesk Support technician to provide white-glove IT support across the enterprise. This role is suited to an energetic, self-starter with proven technical skills who can work within a dynamic, forward-thinking organization.

Roles and Responsibilities:

The Tier 1 Helpdesk Support person will work closely with a cross-functional team serving 200 users to ensure IT system, network and application issues are logged, managed and resolved.

Role Responsibilities:

  • Receive all inbound technical support requests, triage and resolve where possible, escalating unresolved issues to the appropriate department.
  • Log all support tickets and manage through to completion.
  • Manage the IT onboarding and offboarding process for users
  • File, folder, mailbox, and application permissions
  • Password resets, account unlocks, and MFA support
  • Teams, OneDrive, and SharePoint support
  • Mobile device setup and support
  • Remote access and VPN support
  • Meeting room and audiovisual support
  • User training
  • This role is well suited to an ambitious self-starter. An entrepreneurial mindset is required.

Skills and Experience:

  • Post-secondary diploma/degree in technology plus 1- 2 years experience focusing on IT support and systems administration.
  • Proven experience with Microsoft 365.
  • Ability to install, configure and troubleshoot Windows.
  • Must have prior support experience, preferably in a Microsoft environment.
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Strong communication and interpersonal skills.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously. Ability to work independently and as part of a team.
  • Resourcefulness and problem-solving attitude.
  • Ability to convey technical concepts to non-technical staff.

This is a contract role. Successful candidate must be incorporated.

Start Date: Immediately

Duration: 12 months – likely to extend. Permanent option available.

Work Location: Edmonton, AB (can be remote).

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Platinum Global Talent Solutions Ltd.'s form

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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