Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 30 days ago

Process Improvement Analyst

Plymouth Rock Assurance Corporation79 open roles

Where
Boston, MA, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProcess Improvement AnalystPlymouth Rock Assurance Corporation · Boston, MA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Plymouth Rock Assurance Corporation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 30 days ago

The posting

You will be assigned specific processes and improvement projects as the named owner, not just an analyst supporting someone else's initiative. That means you run the project plan, chase the open items, keep stakeholders aligned, and are the person people come to when they need a status update or a decision made. A typical assignment might be owning a discrete workstream inside a larger modernization effort, or owning an entire process end to end for a defined line of business or workflow.

Responsibilities

  • Map current-state claims processes (people, systems, hand-offs, decision points) and produce clear, accurate process documentation where none currently exists
  • Identify process breakdowns, redundant steps, and unclear ownership, and translate findings into a prioritized improvement backlog
  • Take direct ownership of assigned improvement projects: build the project plan, track milestones, manage risks and dependencies, and report status to Ksenia and other stakeholders
  • Partner with claims operations leaders, IT, and vendors (e.g., ClaimsPro, ImageRight, Dispatch Tool, and similar systems) to scope and sequence changes
  • Run working sessions and interviews with adjusters and supervisors to validate how work actually happens versus how it's assumed to happen
  • Build simple, durable artifacts — process maps, RACI charts, project trackers — that outlive the specific project and become the team's institutional record of how a process works and who owns it
  • Flag risks, resourcing gaps, or scope issues early rather than letting them surface at a deadline

What Success Looks Like

Six months in, you should be the clear, named owner of at least one meaningful process or project — able to explain in five minutes what the current state is, what's changing, who's accountable for what, and what's blocking progress. Leadership should be able to ask you for a status update at any time and get a straight answer without you needing to go find out first.

Qualifications

  • 3+ years of experience in process improvement, project management, business analysis, or claims operations, ideally in P&C insurance
  • Demonstrated ability to map a messy, undocumented process and turn it into something clear and actionable
  • Comfortable owning a project independently — driving it forward without needing to be told the next step
  • Strong written and verbal communication; able to run a working session and produce documentation stakeholders will actually read
  • Working familiarity with claims systems and workflows, or a fast learner who can pick up domain-specific tools quickly
  • Organized and detail-oriented, with the judgment to know when a gap is a real risk versus noise

Preferred Qualifications (Not Required)

  • Direct P&C claims experience (adjusting, claims operations, or claims systems)
  • Exposure to Lean, Six Sigma, or similar process-improvement methodology
  • Experience working with claims management systems such as Sapiens ClaimsPro or equivalent platforms
  • Prior experience partnering with IT on process-driven systems changes

Salary Range

The pay range for this position is $68,000 to $91,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Perks and Benefits:

  • 4 weeks accrued paid time off + 9 paid national holidays per year
  • Free onsite gym at our Boston Location
  • Tuition Reimbursement
  • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
  • Robust health and wellness program and fitness reimbursements
  • Auto and home insurance discounts
  • Matching gift opportunities
  • Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
  • Various Paid Family leave options including Paid Parental Leave
  • Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
  • Convenient location directly across from South Station and Pre-Tax Commuter Benefits

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Plymouth Rock Assurance Corporation's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Plymouth Rock Assurance Corporation's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Plymouth Rock Assurance Corporation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.