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Open nowFirst seen 18 hours ago

Quality Analyst (Banking, Finance - BPO)

PM Consulting1,462 open roles

Where
Quezon City, Metro Manila, Philippines, Philippines
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Your applicationOpen nowQuality Analyst (Banking, Finance - BPO)PM Consulting · Quezon City, Metro Manila, Philippines, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PM Consulting's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market. PM Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: first seen 18 hours ago

PM Consulting median: 1 days open

The posting

Quality Analyst

Job Summary: We are looking for a detail-oriented Quality Analyst to support quality monitoring and process improvement initiatives within banking operations. The Quality Analyst will ensure compliance with quality standards, evaluate customer interactions, and provide actionable feedback to improve service performance and customer experience.

Key Responsibilities:

  • Monitor and evaluate customer interactions based on quality standards and business guidelines
  • Provide coaching and feedback to agents to improve performance and service delivery
  • Analyze quality trends and identify performance gaps
  • Support process improvement initiatives to enhance service efficiency and customer satisfaction
  • Prepare and present quality reports to Operations and Leadership teams
  • Participate in calibration sessions to ensure scoring consistency Assist in developing quality standards, scorecards, and training recommendations

Qualifications:

  • Bachelor’s Degree graduate
  • Minimum of 2 years work experience in US/UK banking operations and quality assurance in a call center or shared services environment
  • 2–4 years of contact center experience in the banking industry
  • Basic understanding of quality methodologies such as Six Sigma, Lean, Kaizen, or similar frameworks.
  • Excellent communication, feedback, and coaching skills
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PM Consulting's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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Why it works

3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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The numbers game

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