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Open nowPosted 14 days ago

Customer Service Manager

PnP50 open roles

Where
Western Cape
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Your applicationOpen nowCustomer Service ManagerPnP · Western Cape

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PnP's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. PnP postings stay open a median of 6 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 14 days ago

PnP median: 6 days open

The posting

It's fun to work in a company where people truly BELIEVE in what they're doing!

To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met

Minimum requirements Matric (Grade 12)

Valid driver’s license

2–3 years’ frontline, face-to-face customer service experience

Willingness to transfer between stores within the region as required

Competencies

Strong organisational and coordination skills

High attention to detail and accuracy

Excellent communication, collaboration, and people management abilities

A proactive, solutions-driven mindset with a passion for customer satisfaction

Adaptability in a fast-paced retail environment and confidence handling multiple priorities

Proficiency in MS Office (Excel, PowerPoint, Outlook

Key responsibilities

Champion Customer Experience

Lead by example to deliver outstanding customer service daily.

Resolve customer queries and complaints with care and efficiency.

Collate and analyse feedback from customers and colleagues to enhance service delivery.

Maintain Store Excellence

Ensure flawless execution of Store Operating Procedures (SOPs).

Facilitate regular audits address any areas of non-compliance.

Maintain exceptional store standards of cleanliness, safety, and presentation.

Communicate and Connect

Facilitate clear and consistent communication within the team and with customers.

Share success stories and key updates with internal and external platforms — including the local newsletter.

Develop and Empower People

Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs.

Collaborate with management to ensure development goals are achieved

Administration & Projects

Manage administrative tasks accurately and timeously.

Support and lead ad-hoc projects, including the development of project plans and timelines.

Lead with Purpose

Drive local social responsibility initiatives that make a difference in your community.

Manage administrative tasks and projects efficiently and accurately.

Take ownership of your own performance and development through proactive leadership and accountability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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    The review screen in CV Rocket: how each CV was read, round by round.

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