The posting
Pohanka of Salisbury is seeking a dedicated and customer-focused Service Advisor to join our team in Salisbury, MD. In this role, you will be the primary point of contact between our customers and the service department, ensuring an exceptional experience by coordinating vehicle maintenance and repair services efficiently and professionally.
Responsibilities
- Greet customers promptly and courteously, assessing their vehicle service needs.
- Schedule service appointments and provide accurate estimates for repairs and maintenance.
- Communicate with technicians to relay customer concerns and status updates.
- Explain recommended services and repairs clearly to customers.
- Manage service order documentation and maintain accurate records.
- Follow up with customers to ensure satisfaction and encourage repeat business.
Requirements
- Excellent communication and interpersonal skills.
- Previous experience in automotive service advising or customer service is preferred.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Strong organizational skills and attention to detail.
- Basic knowledge of automotive maintenance and repair is a plus.
- Proficiency with computer applications for scheduling and record keeping.
Benefits
- Competitive compensation package (details provided during interview).
- Opportunities for professional growth within the company.
- Supportive and friendly work environment.
- Employee discount programs.
About the Company
Pohanka of Salisbury is committed to delivering exceptional automotive service and customer satisfaction. Located in Salisbury, MD, we pride ourselves on our knowledgeable staff and dedication to quality workmanship. Join our team and be part of a company that values integrity, professionalism, and community engagement.



