The posting
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
Reporting to the Sr Manager of Professional Services, you will act as the primary client liaison, leading multiple customer-facing EHR implementation projects simultaneously. You will support enterprise customers, partnering with customer stakeholders and cross-functional teams to successfully deliver complex implementations across multiple locations and markets.
You will have experience managing customer implementations in a Professional Services environment and a proven track record of successfully delivering project objectives.
Key Responsibilities:
- Thoroughly understand the customer’s business and technical needs. Act as the primary point of contact for customer stakeholders throughout all phases of the project. Lead project kick-off meetings with customers and delivery resources. Define project scope and develop project plans, including goals, outcomes, deliverables, timelines and required resources. Manage multiple customer-facing software implementations, including project budgets, resources, communications, schedules and deliverables. Coordinate implementation activities across enterprise customer stakeholders, locations and internal teams to maintain alignment and drive successful project outcomes. Provide leadership and support to the implementation team and review deliverables prepared by the team. Monitor and report on project progress, challenges and recommended solutions to customers and internal stakeholders. Proactively identify and manage project risks, issues and dependencies, escalating concerns to project leadership and senior management as appropriate. Ensure customers successfully implement and adopt PointClickCare solutions, with a smooth transition to ongoing support upon project close. Report on deployments, schedules, budgets and revenue using internal processes and tools. Successfully manage competing priorities across multiple customer engagements. Strengthen the project management discipline by sharing knowledge, best practices and lessons learned across the team. Contribute to Professional Services goals and continuous improvement initiatives that improve project delivery and customer outcomes.
Required Experience:
- Experience managing complex software implementations, ideally supporting enterprise or multi-site customers.
- Strong leadership, relationship-building and communication skills, with the ability to influence stakeholders and drive successful project outcomes.
- Strong analytical and problem-solving skills, with the ability to self-manage, prioritize competing demands and deliver quality outcomes.
- Demonstrated ability to adapt to evolving technologies and ways of working, leveraging AI and emerging tools to innovate, solve problems and improve project and customer outcomes.
- Previous experience with healthcare technology, including EHR, EMR, Pharmacy solutions, and/or PointClickCare experience is an asset but not required.
- Solid understanding of systems design is an asset.
- PMP or PRINCE2 designation is an asset.
#LI-MG1 #LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
