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Open nowPosted 612 days ago

售后质量提升

poizon/index568 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now售后质量提升poizon/index · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on poizon/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. poizon/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 612 days ago

poizon/index median: 1 days open

The posting

1、搭建售后服务质检体系，建设质量管理循环机制，推进质量策略实施方案落地 2、协调推进智能化质量运营，建设全渠道全链路质量管控方案，能够有效及时发现问题，预警风险 3、负责售后运营支持服务质检工作，熟悉相关服务质检标准，针对质检评分结果进行数据分析，发现服务过程中存在的人员执行、流程规则问题点，形成分析报告，推动问题点改善 4、周维度与负责部门开展质检沟通会，输出人员问题点并提出改善建议，确保运营支持达到服务品质的要求定期与主管校准质检评分标准，保证评分逻辑一致 5、追踪各类目线服务质量提升情况，提升运营支持人员服务水平 6、发现服务过程中的典型案例，完善质检监控评估系统

1、本科及以上学历，5年以上同岗位工作经验，掌握售后逆向业务质检方式及标准 2、具备数据分析和问题推动能力，能够通过对质检数据的分析，发现人员及流程问题点并推动改善 3、具备较强的团队协作能力及影响力，较强的业务推动力和跨团队、跨职能的沟通协调能力，沟通能力强，善于协调资源达成项目目标

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    The review screen in CV Rocket: how each CV was read, round by round.

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