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Open nowPosted 12 hours ago

客服中心绩效专家（业务分析方向）

poizon/index567 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now客服中心绩效专家（业务分析方向）poizon/index · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on poizon/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. poizon/index postings stay open a median of 11 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 12 hours ago

poizon/index median: 11 days open

The posting

1.基于绩效数据做业务分析，定位明确的业务问题，提出解决方案并推动落地。 2.按业务诉求提供数据支持，包括数据推送和 BI 看板建设，降低业务在绩效分析上的投入、提升效率。 3.负责业务口径治理，维护客服中心绩效指标字典，明确每个指标的业务定义、计算逻辑、数据源、血缘关系与责任人。 4.与数仓、产品、WFM、质检、BPO 商务等团队对接数据口径与需求。

1.本科及以上学历，统计学、数学、经济学、数据科学等相关专业。娴熟的 SQL 取数能力，可独立完成多表关联、窗口函数、数据校验与异常排查。 2.互联网或大型服务业企业的客服分析、运营分析、经营分析岗位工作经验，有业务分析的实际经验。从绩效数据中发现并定位业务问题，提出方案并推动落地的业务分析能力。 3.具备底表、血缘、口径治理经验。指标拆解与口径治理能力，能把指标从业务负责人拆解到一线现场并对齐口径。 4.数据产品化能力，能通过数据推送、BI 看板为业务提供数据支持。

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against poizon/index's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on poizon/index's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    poizon/index's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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