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Open nowPosted 32 days ago

舆情公关专家(中台)

poizon/index568 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now舆情公关专家(中台)poizon/index · Shanghai, Chinese Mainland
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. poizon/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 32 days ago

poizon/index median: 1 days open

The posting

1.舆情风险识别与处置:负责社交媒体(小红书、抖音、微博等)平台舆情的日常监测,对涉及平台责任的舆情推动处置; 2.危机公关应对:针对突发性、高热度舆情case(如商家/买家纠纷升级、涉诉风险、账号安全事件等),快速判断风险等级,制定并执行应对策略,协调法务、产品、客服等多部门联动处置; 3.风险量化评估与决策支持:对舆情进行风险判断,量化评估舆论风险等级,撰写分析报告,为业务团队提供决策支持;识别高频/重复类风险账号或事件模式,推动建立可复用的处置机制; 4.对外沟通口径把控:撰写面向公众的事实评论、面向用户的沟通口径,确保对外表达合规、无敞口、无二次风险,维护平台公信力; 5.数据分析与复盘:定期对各平台舆情数据进行分析、归因,输出处理数据报告(删帖率、闭环率、质检合格率等核心指标),复盘并给出整体应对策略的改进方案; 6.跨部门协作:在批量事件/公司级危机事件中牵头或参与舆论端保驾护航工作,高效对接法务、产品、客服、商家运营等多方资源。

1.本科及以上学历,新闻传播、公共关系、汉语言文学、法学、公共政策等相关专业优先; 2.3年以上公关/舆情/危机传播相关工作经验,有互联网、电商、消费品行业危机处理经验,有实际操盘过舆情危机/突发热点事件者优先; 3.敏锐的风险感知力,具备良好的风险意识,能够对舆情走向有一定预判能力,能在信息不全的情况下快速识别核心矛盾、给出合理应对方向; 4.具有一定政治敏感度,对监管红线、法律风险有基本判断力; 5.文字表达能力强,能在保证事实准确的前提下,写出既专业又不失分寸的对外沟通文案; 6.逻辑清晰、抗压能力强,能同时处理多条舆情线索,在时限压力下保持判断稳定性; 7.熟悉至少一个主流社交平台(小红书/抖音/微博)的内容生态和平台规则,有实际投诉维权、内容申诉经验者优先; 8.具备良好的跨部门沟通协调能力,责任心强,能适应各类突发性工作。

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