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Open nowPosted 779 days ago

成都客服专员

poizon/index573 open roles

Where
Chengdu, Sichuan, Chinese Mainland
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Your applicationOpen now成都客服专员poizon/index · Chengdu, Sichuan, Chinese Mainland
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on poizon/index's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 779 days ago

The posting

1、主要负责承接金融业务相关的咨询、客诉处理,包括热线来电和外呼两种形式; 2、准确判断沟通结果,针对用户反馈的问题进行有效的处理,能准确识别用户客诉问题点,给出有效的解决方案; 3、对与用户的沟通内容做好系统信息录入及后期处理工作; 4、保证服务质量,善于总结和归纳问题,并提出解决问题方法; 5、完成上级交办的其他事项

1、大专及以上学历; 2、有客服经验优先; 3、服务意识强,能够承受一定程度的压力,在工作中懂得自我调节,适应业务的调整; 4、良好的逻辑思维能力和解决问题能力,良好的情绪控制能力,能及时预警投诉和灵活处理客诉; 5、普通话标准,具备良好语言表达能力,有很强的沟通能力,善于团队合作; 6、能适应轮班及节假日排班

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