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Open nowPosted 734 days ago

售后链路解决方案专家

poizon/index568 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now售后链路解决方案专家poizon/index · Shanghai, Chinese Mainland
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. poizon/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 734 days ago

poizon/index median: 1 days open

The posting

1、负责承接各类新业务、新模式的导入,对接前端项目初期介入,适配业务全链路制定和调优逆退售后策略 2、承接指标异动反馈后的整体解决方案输出,异动改善闭环,保障售后前端体验 3、售后前端资损拆解、降损挖掘及全链路止损闭环 4、识别客户、商家、业务的需求问题,提供系统性的解决方案 5、对接前端交易、客服,协同挖掘售后策略优化机会点,寻求体验&资损平衡 6、制定及调优现有售后策略by品类、商家、买家等多维度 7、支持国际、国内等各售后业务全链路解决方案

1、本科以上学历,5年以上逆向或售后相关经验,熟悉售后政策、策略制定,精通全链路逆向解决方案涉及,并对全链路逆向成本&损益有深度理解;具备与客服、商品等协同经验更优; 2、具有较强的横向&纵向沟通协同及项目推动能力,独立担任过重要项目负责人,能对风险把控并对结果产出负责; 3、对售后仓内作业流程、关键质量环节有深刻的认识,具有质量管理及不断改进优化的经验和方法; 4、具有较强的数据处理能力及系统思维; 5、有良好的沟通协调能力和团队合作精神,能够与不同部门有效协作; 6、责任心强,工作细致认真,有较强的学习能力和创新精神,能够适应不断变化的工作环境。

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