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Open nowPosted 266 days ago

客服产品经理(客服平台方向)

poizon/index573 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now客服产品经理(客服平台方向)poizon/index · Shanghai, Chinese Mainland
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on poizon/index's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 266 days ago

The posting

1、负责得物客服相关产品,包括:在线客服工作台、座席辅助、工单系统等产品; 2、制订阶段性规划、目标与关键事项拆解,统筹推进并对最终的产品结果负责; 3、协调业务、运营、研发等资源,设计产品方案并推进落地; 4、对所负责的产品进行数据跟踪,定期复盘分析,持续提升服务效率和质量;

1、2年以上客服相关产品经验,有大厂客服产品、AI产品建设经验者优先; 2、了解大模型的基本原理和客服应用场景,熟悉RAG、Agent、知识推理等技术; 3、具备优秀的数据分析能力与逻辑思维,对业务有自己的理解和判断; 4、具备较强的自驱力、优秀的沟通协调能力,能有效推动跨团队项目落地;

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