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Open nowPosted 505 days ago

园区质量运营负责人

poizon/index573 open roles

Where
Wuhan, Hubei, Chinese Mainland
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Your applicationOpen now园区质量运营负责人poizon/index · Wuhan, Hubei, Chinese Mainland
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  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 505 days ago

The posting

1. 全面质量管理 - 主持区域全面质量管理(DFS、DB、售后、95分),对区域仓内各质量事项负责 - 参与各季度仓质量指标及目标(舆情、客诉、病单等质量指标)+落地推动方案制定+闭环跟进 2. 质量指标管理 - 跟踪客诉万单率、病单万单率、赔付金额、舆情量等核心指标,进行达成率分析和gap归因,识别风险并持续追踪目标达成 - 从不同维度拆解病单/客诉单量和万单率,定位高贡献gap项目/仓/问题等场景,协同相关方制定优化策略并推动落地 - 针对仓责top问题,协同各仓分仓专项跟进,推动和监控落地达成 3. 质量改善与根因分析 - 对仓内质量异常事件进行分析,从人、机、料、法、环五个维度归因,沟通仓及相关部门,主导异常事件闭环改善,并确保改善措施有效闭环 - 负责区域仓内质量意识及文化建设,推动质量持续改善、保障质量运作机制有效落地 4. 流程优化与机制建设 - 梳理仓端到端流程,查缺补漏,完善现有质量管理机制 - 承接客诉、舆情、病单等流程中暴露的跨部门新型问题场景,明确问题边界与各方权责,输出标准化流程规则,推动机制运行落地并跟踪执行效果 - 协同其他部门,对各相关业务建立分层管理机制,实现有效降本增效 5. 跨部门协调事务处理 - 作为仓侧与类目质量之间的沟通桥梁,处理权责划分不明确的交叉事务,推动问题归口和规则标准固化 - 对接仓经/主管/组长,协调质量标准与生产效率之间的天然矛盾,推动双方同向发力 - 与园区负责人保持紧密协作,在周会、审核中主动推动质量工作,定期梳理质量薄弱点 6. 团队管理与能力建设 - 负责区域质量团队工作及行政管理,依照公司规定,周期性对员工进行KPI考核 - 培养团队成员各质量相关能力,培养仓内操作人员质量意识 - 推动标准化case复盘机制,确保团队成员能独立完成case编写、总结、复盘

基本要求 1. 学历:本科及以上 2. 3年以上团队质量管理工作经验 3. 有互联网仓库/供应链现场质量管理经验 核心能力 1. 质量运营思维:具备完整的质量运营方法论,能从数据中发现问题、定义问题、推动改善闭环 2. 数据分析能力:能够针对业务场景,独立完成数据监控、归因分析、报告输出 3. 跨部门推动力:能与仓内运营、产品等多方高效协作,推动复杂项目落地;能妥善处理仓侧与类目质量之间的交叉事务,在边界模糊的情况下主动推进问题归口 4. 冲突协调能力:能有效处理质量标准与生产效率之间的对立关系,推动各方同向发力

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