Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 16 hours ago

Deskside Support Technician

Pomeroy33 open roles

Where
Mt. Pleasant, WI, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDeskside Support TechnicianPomeroy · Mt. Pleasant, WI, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pomeroy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 16 hours ago

The posting

Core Function:

This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the direct face-to-face contact for technology related issues and is expected to provide Walk-Up support with exceptional customer service skills. A key area of responsibility is resolving technology related problems in areas supported, including on-site and remote support.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

  • Provide Walk-Up support for end users requiring immediate assistance during business hours.
  • Troubleshoot any problems or issues that arise with Windows and Chrome based devices.
  • Documenting any troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues using the ServiceNow system.
  • Provide support for audio/visual equipment (Google Meet and Chrome For Meeting devices)
  • Perform imaging and basic setup on new devices for end users.
  • Perform PC refreshes, including imaging a device, installing software and performing other configuration as necessary to provide a seamless PC exchange with the end user.
  • Perform asset and inventory management on PCs and peripherals in the stockroom.
  • Perform weekly data center checks that include verifying room cleanliness, network devices are operational, UPS devices are functioning, and no other alarms or alerts are taking place.
  • Manage asset lifecycle, including asset intake, retirement and disposal.
  • Support remote end users as needed.
  • Escalate unresolved issues to management and various technical support teams.

Minimum Knowledge, Skills and Abilities required:

  • Must be a self starter, detail-oriented, able to handle a variety of tasks in an efficient, accurate manner while working and delivering to deadlines.
  • Demonstrate strong customer service skills by acting in a professional manner when interacting with end users.
  • Must possess exceptional written and verbal communication skills (in English).
  • Ability to quickly learn and acquire expertise in client's custom applications.
  • Strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
  • Knowledge of ServiceNow preferred -- experience with similar ticket-tracking/request system workflow tools considered.
  • Prior experience in a Windows environment preferred
  • Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
  • Team player who is invested in and strives to maximize team/department performance.

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

  • The ability to lift and move 35 pounds.

Mental Demands

While performing the duties of this position, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, clients and vendors. Must be able to maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

General office environment

Work is generally sedentary in nature, but may require standing and walking for up to 10% or more of the time. Work is generally performed within an office environment, with standard office equipment available.

#LI-BB1

  • Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
  • Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
  • Must possess exceptional written and verbal communication skills (in English).
  • Ability to quickly learn and acquire expertise in client's custom applications.
  • Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
  • Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
  • Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
  • Team player who is invested in and strives to maximize team/department performance.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Pomeroy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Pomeroy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Pomeroy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.