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Open nowFirst seen 5 hours ago

Field Technician

Pomeroy28 open roles

Where
BOTHELL, WA, USA
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Your applicationOpen nowField TechnicianPomeroy · BOTHELL, WA, USA
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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Pomeroy postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: first seen 5 hours ago

Pomeroy median: 2 days open

The posting

Responsibilities

  • Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Performs analysis and prepares reports on system problem trends and issues

Basic Qualifications

  • 3+ of field support experience
  • Ticket and asset management
  • Strong hardware/software installation, support, and troubleshooting
  • Windows XP, 10, and 11 experience
  • Mac OS and iOS support
  • Network Printer, HP configuration, consumable swaps, and moves
  • Experience with Active Directory, MS Office, phone security, OS365
  • Configuring new PC’s/notebooks via imaging, SCCM and standalone
  • Remote Install software/hardware and support
  • Lift and carry up to 40lbs

Preferred Education and Training

  • High school or G.E.D.
  • Lenovo or other vendor certifications
  • CompTia A+, Network+/Security+ (Preferred but not required)
  • Apple training (preferred but not required)

Work Environment

  • Office environment
  • Walk up kiosk/ vending and lock / network printers

#LI-DNI

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