Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 28 days ago

TOC CUSTOMER SERVICE ASSOCIATE

pOpshelf2,412 open roles

Where
San Antonio, TX, United States
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTOC CUSTOMER SERVICE ASSOCIATEpOpshelf · San Antonio, TX, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on pOpshelf's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 28 days ago

The posting

Job Description



The TOC Customer Service Associate (CSA) supports the Transportation Operations Center’s 24/7 operation by managing complex cases, performing track and trace, and conducting detailed door alert reviews and store order support. This role requires strong analytical and critical thinking skills to handle complex issues independently and provide data-driven results. CSAs maintain a portfolio of cases for follow-up and are integral to the team’s ability to resolve issues that require advanced problem-solving.

Job Responsibility Complex Case Management (65%) • Independently manages complex cases, including tracking and tracing activities and door alert reviews. • Uses critical thinking and analytical skills to assess, address, and resolve complex transportation and logistics issues. • Conducts thorough store order support, independently reviewing each case to ensure it aligns with TOC procedures and best practices. • Uses data insights to make informed, independent decisions that support operational efficiency and problem resolution. Portfolio & Case Follow-Up (20%) • Maintains and tracks a portfolio of ongoing cases, ensuring proper follow-up and timely resolution. • Documents each case thoroughly in ServiceNow, with clear and accurate notes for consistency across shifts. • Proactively addresses case details to minimize repeated issues and support operational effectiveness. Team Collaboration & Communication (15%) • Supports CSRs during high-volume periods, ensuring a smooth workflow. • Offers mentorship and case support to CSRs on more complex inquiries. • Promotes teamwork by communicating effectively and positively within the TOC. • Collaborates with other shifts to ensure smooth transitions in the 24/7 operation. • Actively participates in team meetings to discuss case outcomes and continuous improvement.

Job Qualifications • Demonstrated strength in customer service and case management, with a track record of handling complex issues independently. • Advanced analytical and critical thinking skills required for track and trace, door alert review, and store order support. • Ability to operate with a sense of urgency, prioritizing tasks and ensuring swift resolution for time-critical cases. • Proven communication skills, both written and verbal, with a focus on fostering teamwork and constructive dialogue.

Education/Experience • High school diploma or GED required; associate degree preferred. • 2+ years of customer service experience, ideally in logistics or transportation, with exposure to complex case management. • Experience with CRM systems (e.g., ServiceNow) and strong problem-solving skills are highly preferred.

About Us

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against pOpshelf's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on pOpshelf's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    pOpshelf's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.