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Open nowPosted 19 hours agoWe saw it 55 min after it went up

Analista de CX Jr

POPULOS Tecnologia

Where
Barueri, São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowAnalista de CX JrPOPULOS Tecnologia · Barueri, São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on POPULOS Tecnologia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 19 hours ago

The posting

A POPULOS é especialista e líder na América Latina em soluções de End-User Computing, Infraestrutura e Cloud. Nossas soluções permitem que dados e aplicações estejam disponíveis e acessíveis de uma forma simples, segura e unificada, ajudando empresas e pessoas a revolucionar o trabalho.Estamos em busca de um(a) Analista de Customer Experience Jr para atuar na área de Customer Experience, apoiando as atividades de monitoria e análise da qualidade dos atendimentos e contribuindo para a melhoria contínua da experiência dos nossos clientes.Responsabilidades e atribuiçõesApoiar o acompanhamento da jornada e experiência dos clientes;Realizar contato com clientes para pesquisas, acompanhamentos e tratativas de feedback;Conduzir e apoiar auditorias internas de processos e atendimentos;Organizar, analisar e consolidar feedbacks (NPS, CSAT e pesquisas);Apoiar a criação de relatórios e apresentações de indicadores de CX;Atuar em conjunto com áreas internas para alinhamentos e melhorias na experiência do cliente.Requisitos e qualificaçõesBoa comunicação verbal e escrita;Organização e perfil analítico, com vontade de aprender;Conhecimento em Pacote Office e Canva;Disponibilidade para trabalho presencial em Alphaville/SP.Experiência prévia em CX, Sucesso do Cliente ou Atendimento; E será ótimo se você ainda tiver:Vivência com auditorias ou análise de processos;Experiência com pesquisas de satisfação.Informações adicionaisCultura em um segmento inovador e aprendizado contínuo;Convênio Odontológico Omint;Convênio Saúde Omint;Seguro de Vida Omint;Vale Refeição ou vale alimentação R$42,00/dia;Vale Transporte (se necessário) ou Auxílio Combustível;Subsídio de idiomas;TotalPass;Gift Card (Aniversário);Café da manhã e da tarde na POPULOS;Programa de certificação e capacitação;Programa de Incentivo de Performance (avaliação de desempenho, plano de carreira, feedbacks);Parceria com Instituições de Ensino (FIA, FIAP, FGV, etc.);Parceria com o Sesc.

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    The review screen in CV Rocket: how each CV was read, round by round.

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