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Open nowPosted 3640 days ago

Atendente de Assistência 24 horas

PORTO PRINCIPE ASSISTENCIA 24HS

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Your applicationOpen nowAtendente de Assistência 24 horasPORTO PRINCIPE ASSISTENCIA 24HS
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PORTO PRINCIPE ASSISTENCIA 24HS's own form.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.8%30 days
  6. 59.1%60 days
This job: posted 3640 days ago

The posting

-Atender as solicitações de associados e usuários via telefone ou whatsapp, analisando a demanda e procedendo com a geração de protocolo do serviço pertinente;

-Registrar em sistema as solicitações de associados e usuários, gerando protocolo de atendimento a cada demanda;

-Consultar o cadastro, plataformas de rastreamento e monitoramento e outros sistemas de registros pertinentes que auxiliem a detectar a cobertura ou serviço devido ao cliente;

-Acionar prestadores de serviços de acordo com as regras, tabelas e aspectos pré definidos e registrados no sistema AID;

-Realizar contatos ativos junto a clientes e prestadores de serviços, para sanar dúvidas, prestador orientações e realizar solicitações que assessorem no processo de atendimento;

-Realizar contato ativo junto a clientes, certificando da chegada e/ou execução dos serviços solicitados, tomando as providências necessárias quando detectado que o serviço não foi prestado;

-Solicitar ao superior imediato autorização para liberação de atendimentos de alto valor, a partir de R$300,00;

-Realizar os atendimentos baseando-se na cobertura contratual prevista ao cliente, de acordo com registro no sistema e Manual do Usuário, exceto nos casos em que haja tratativa diferenciada definida em procedimentos específicos do cliente;

-Acompanhar os resultados da equipe e o próprio, identificando oportunidades de melhoria e propondo ações necessárias para tal;

-Receber monitorias e auto-avaliações pertinentes às atividades realizadas;

-Realizar contato ativo com os clientes pré definidos como responsáveis, afim de consultar as ações necessárias em situações de exceção a cobertura prevista de atendimento, validação de cadastro e aviso de sinistro;

-Reportar ao Contas a Pagar, via e-mail, quaisquer atendimentos realizados em caráter de exceção, realizando mediante autorização do responsável, dado que custos são de responsabilidade da cliente contratante;

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