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Open nowPosted 11 hours ago

Operador de Atendimento Receptivo - Cartão

Porto

Where
São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowOperador de Atendimento Receptivo - CartãoPorto · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Porto's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 11 hours ago

The posting

A Central de Cartão é responsável por atender com excelência às solicitações de nossos clientes, solucionando dúvidas referentes ao cartão de crédito e promovendo a oferta consultiva de produtos e serviços que agregam valor ao seu dia a dia.

Responsabilidades e atribuiçõesRealizar atendimento multicanal (telefônico, e-mail e chat) aos clientes dos cartões de crédito da Porto, incluindo o segmento Alta Renda;Esclarecer dúvidas e prestar suporte completo referente a limite disponível, vencimento de fatura, melhor data de compra, parcelamento de fatura, alteração cadastral, navegação no Aplicativo e Portal do Cliente, desbloqueios, resgate de pontos, antecipação e contestação de compras, além de solicitação e envio de cartão emergencial;Ofertar produtos e serviços de forma alinhada às necessidades do cliente, reforçando o valor e a credibilidade da marca Porto.Requisitos e qualificaçõesEnsino Médio completo;Idade mínima de 18 anos;Experiência prévia com cartões de crédito ou produtos do segmento financeiro;Conhecimento básico em informática e sistemas de tecnologia;Vivência anterior em Central de Atendimento / Call Center.Informações adicionaisLocal de trabalho: Barra Funda – São Paulo/SP (a 5 minutos da estação de metrô Barra Funda)Modelo de trabalho: 100% PresencialJornada e escala: Escala 5x2 com folgas alternadasTreinamento inicial: Primeiros 60 dias, de segunda a sexta-feira, em horário comercial, também na Barra Funda - São Paulo/SPBenefícios:Vale Alimentação e Refeição Flexíveis;Plano de Saúde;Plano Odontológico;Wellhub e TotalPass;Participação nos Lucros - PLR;Programa de Ações: Porto em Ação;Vale-Transporte;Serviços de Transporte de Vans; disponibilizadas nas principais estações de acesso à Porto (Luz, Barra Funda, Santa Cecília e Júlio Prestes);Licença Parental Estendida: até 40 dias para todas as configurações familiares;Licença Maternidade Estendida de 6 meses.;Ambulatório Médico com Especialidades: no Complexo Matriz e Barra Funda;Auxílio creche ou babá;Seguro de Vida;Previdência Privada - PortoPrev;Desconto em Produtos e Serviços; Bolsa de estudos: Reembolso para graduação, pós ou MBA;Corridas mensais: subsídio para as principais corridas de ruas de São PauloReembolso para idiomas (inglês ou espanhol);Teatro Porto: sessões exclusivas para Colaboradores;Biblioteca.

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