The posting
Key Responsibilities and Duties
A. Front Desk and Patient Services
- Welcome and attend to patients and visitors in a friendly and professional manner.
- Manage patient registration, appointment scheduling, rescheduling, and cancellations.
- Ensure smooth patient flow and minimize waiting times.
- Maintain accurate patient records and update information in the clinic management system.
- Handle patient feedback, complaints, and enquiries professionally.
- Coordinate with physiotherapists and healthcare professionals regarding patient appointments and treatment schedules.
B. Customer Relationship Management
- Build and maintain positive relationships with patients.
- Conduct follow-up calls or messages to remind patients of upcoming appointments.
- Follow up with patients who have missed appointments or have outstanding treatment sessions.
- Gather patient feedback and communicate areas for improvement to management.
- Provide a positive patient experience throughout the entire clinic journey.
C. Clinic Operations and Support
- Ensure the reception area is clean, organized, and presentable.
- Assist in monitoring clinic supplies, stationery, and promotional materials.
- Coordinate with clinical staff to ensure smooth daily clinic operations.
- Support marketing and promotional activities, including social media campaigns and patient engagement initiatives.
- Comply with clinic policies, standard operating procedures, and confidentiality requirements.
- Perform other duties assigned by the Clinic Manager or Management.
Job Requirements and Qualifications
- Diploma or certificate in Business Administration, Healthcare Administration, Sales, or Customer Service is an advantage.
- Previous experience in clinic reception, healthcare administration, customer service, or sales is preferred.
- Experience in physiotherapy, rehabilitation, or medical clinic operations is an added advantage.
- Good communication and interpersonal skills.
- Strong customer service and sales-oriented mindset.
- Basic computer literacy and familiarity with Microsoft Office.
- Able to handle multiple tasks and work in a fast-paced environment.
- Pleasant personality, proactive, responsible, and team-oriented.
