The posting
We are looking for a proactive and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional service to customers, handling inquiries, processing orders, and resolving issues efficiently. You will also support less experienced team members and serve as a key point of contact for escalated customer concerns.
The ideal candidate is an excellent communicator who enjoys working in a fast-paced environment and is committed to providing outstanding customer experiences.
Key Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels.
- Process customer orders, requests, and account updates accurately and efficiently.
- Resolve customer issues and complaints in a professional and timely manner.
- Handle escalated or complex customer cases and ensure appropriate follow-up.
- Provide guidance and support to less experienced customer service team members.
- Collaborate with internal departments such as Sales, Supply Chain, Logistics, and Operations to meet customer needs.
- Monitor customer interactions and identify opportunities for process improvements.
- Maintain accurate customer records and documentation in company systems.
- Assist supervisors or managers with coordinating daily team activities when required.
- Contribute to maintaining high levels of customer satisfaction and service quality.
Qualifications
- High school diploma or equivalent; additional education is an advantage.
- 1 to 3 years of experience in a customer service environment.
- Previous experience in a senior customer service or customer-facing role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work independently while also collaborating effectively within a team.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office applications and customer service systems (CRM/ERP experience is a plus).
What We're Looking For
- Customer-first mindset with a passion for delivering excellent service.
- Positive, professional, and solution-oriented attitude.
- Ability to remain calm and effective when handling challenging situations.
- Strong interpersonal skills and the confidence to support and guide colleagues.
- Continuous improvement mindset with the ability to identify opportunities to enhance customer service processes.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and career development.
- Collaborative and supportive team environment.
- Training and development programs.
- A stable position within a growing and successful organization.
If you are passionate about customer service and enjoy building strong customer relationships, we would love to hear from you.
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD®
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email [email protected].
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
